fix problems on Moonpig [iphone]

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—— Run into issues on Moonpig? Get help pending when official support gets back to you!

Moonpig: Birthday Cards
Info:
company: Moonpig.com
: https://support-us.moonpig.com
: www.moonpig.com
Chat with our AI-based Moonpig Support
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Bugs issue

Late delivery

Fix: Track your order using the tracking link provided in your confirmation email. This will give you real-time updates on your card's delivery s... ⇲

Custom cards deleted from cart

Fix: Before adding custom cards to your cart, ensure you are logged into your account to save your selections. This can prevent loss of items if... ⇲

Inconsistent rewards points system

Fix: Keep track of your purchases and points manually to ensure you are aware of your rewards status. This can help you identify any discrepancie... ⇲

Frustrating order process

Fix: Take your time to read through each step of the order process carefully. Make sure to follow prompts and check for any required fields that... ⇲
 
UI issue

Difficult navigation

Fix: Familiarize yourself with the layout of the app or website. Spend a few minutes exploring different sections to understand where to find wha... ⇲
 
Payments issue

Payment errors

Fix: Ensure that your payment information is entered correctly, including card number, expiration date, and CVV. Double-check for any typos or er... ⇲
 
Customization issue

Lost custom card designs

Fix: Before starting a new design, save your work frequently. Look for a 'save' option in the design interface to prevent loss of progress. OR... ⇲

Limited non-photo card selection

Fix: Explore the categories or themes available in the app to find non-photo cards. Sometimes, they may be grouped under specific occasions or st... ⇲

Inability to edit card options

Fix: Check if there is an 'edit' button available on the card design page. If you cannot find it, try refreshing the page or restarting the app.... ⇲

Limited gift options for USA delivery

Fix: Explore the gift section thoroughly, as some items may be categorized differently. Use the search function to find specific gifts available... ⇲
 
Login issue

Moonpig login issues

Fix: Ensure that you are entering the correct email and password. If you’ve forgotten your password, use the 'Forgot Password' feature to reset i... ⇲
 
Messages issue

Missing email confirmations

Fix: Check your spam or junk email folder to see if the confirmation email was filtered there. If you find it, mark it as 'not spam' to receive f... ⇲
 
Support issue

Customer service unresponsiveness

Fix: Try reaching out during off-peak hours when customer service may be less busy. Early mornings or late evenings can be good times to contact... ⇲
 
Updates issue

Lack of new designs

Fix: Regularly check the app or website for updates, as new designs may be added periodically. Sign up for newsletters if available to stay infor... ⇲
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 what users are saying
Good experience
96.2%

Bad experience
2.0%

Neutral
1.8%

~ from our NLP analysis of 6,165 combined software ratings.

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 Private Data Moonpig collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics