fix problems on Sam's Club [iphone]

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—— Run into issues on Sam's Club? Get help pending when official support gets back to you!

Sam's Club: Pickup & Delivery
Info:
company: Sam’s Club
: https://m.samsclub.com/help
: www3.samsclub.com
Chat with our AI-based Sam's Club Support
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Bugs issue
Items not available for pickup despite being ordered

Fix: 1. Check your order confirmation email to verify the items you ordered. 2. If items are marked as available but not showing in your order, t... »»
Inconsistent pricing between app and store

Fix: 1. Always check the app for the most current prices before heading to the store. 2. If you notice a discrepancy, take a screenshot of the ap... »»
Issues with scanning items in-store

Fix: 1. Ensure that your camera lens is clean and unobstructed. 2. Hold your phone steady and ensure the barcode is well-lit when scanning. OR... »»
 
Crashes issue
App crashes or logs out unexpectedly

Fix: 1. Ensure your iPhone is running the latest version of iOS by going to Settings > General > Software Update. 2. Update the Sam's Club app to... »»
 
Settings issue
Location settings forced on users

Fix: 1. Go to your iPhone Settings > Privacy > Location Services. 2. Find the Sam's Club app and select 'While Using the App' to limit location a... »»
 
Payments issue
Expired cards cannot be removed

Fix: 1. Go to your account settings in the app and navigate to 'Payment Methods.' 2. If the expired card cannot be removed, try adding a new vali... »»
 
Messages issue
Order confirmation emails not received

Fix: 1. Check your spam or junk email folder to see if the confirmation email was filtered there. 2. Ensure that the email address linked to your... »»
 
Syncing issue
App does not reflect real-time inventory

Fix: 1. Refresh the app by pulling down on the screen to update the inventory status. 2. If the issue persists, try logging out and back into you... »»
 
Glitches issue
Difficulty in placing orders due to glitches

Fix: 1. Ensure your app is updated to the latest version. 2. Clear the app's cache by offloading it in iPhone Storage and reinstalling it. OR... »»
 
Battery issue
Overheating issues when using the app

Fix: 1. Close any background apps that may be using resources. 2. Avoid using the app in direct sunlight or while charging your phone, as this ca... »»
 
Support issue
Limited customer service support

Fix: 1. Utilize the FAQ section in the app or on the Sam's Club website for common issues. 2. Check if there is a live chat option available in t... »»
Slow response times from customer service

Fix: 1. Use the app's FAQ section for quick answers to common questions. 2. If you need to contact customer service, try using the live chat feat... »»
 
UI issue
Confusing order pickup process

Fix: 1. Review the pickup instructions provided in the app before arriving at the store. 2. Look for any signs or designated areas for pickup whe... »»
 
Account issue
App fails to recognize membership status

Fix: 1. Log out of the app and log back in to refresh your membership status. 2. Ensure that your membership is active and linked to your account... »»
Inability to add membership card to digital wallet

Fix: 1. Check if the app has an option to add the membership card to your digital wallet in the account settings. 2. If not, take a screenshot of... »»
 
Features issue
App does not allow for advance ordering

Fix: 1. Check the app settings to see if there is an option to enable advance ordering. 2. If not available, consider placing your order closer t... »»
 
Notifications issue
Problems with curbside pickup notifications

Fix: 1. Ensure that location services are enabled for the app to receive notifications. 2. Check your notification settings in the app and on you... »»
 
Customization issue
App does not retain shopping preferences

Fix: 1. Check the app settings to see if there is an option to save your shopping preferences. 2. If not, try logging out and back in to refresh... »»
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 what users are saying
Good experience
98.1%

Neutral
1.0%

Bad experience
0.9%

~ from our NLP analysis of 3,735,372 combined software ratings.

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 Private Data Sam's Club collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics