fix problems on Global TeleMD [iphone]

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—— Run into issues on Global TeleMD? Get help pending when official support gets back to you!

Global TeleMD
Info:
company: Teladoc Health International SA
: https://teladochealth.com/contact/
Chat with our AI-based Global TeleMD Support
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Freezing issue

Global TeleMD freezes when scheduling appointments

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Restart your iPhone. 3. Reopen the... ⇲

Global TeleMD freezes after selecting country

Fix: 1. Force close the app and restart your iPhone. 2. Check for any app updates in the App Store. OR If the freezing continues, try uninstal... ⇲
 
Messages issue

Error messages when reporting problems

Fix: 1. Take a screenshot of the error message for reference. 2. Restart the app and try reporting the problem again. 3. Ensure you have a stable... ⇲
 
Login issue

Logs users out frequently

Fix: 1. Check your device's settings to ensure that background app refresh is enabled for Global TeleMD. Go to Settings > General > Background Ap... ⇲
 
Notifications issue

Inaccurate waiting time notifications

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app to refresh the waiting time notifications. OR If notificatio... ⇲

Appointment cancellations without notice

Fix: 1. Check the app for any notifications or messages regarding your appointment. 2. Ensure your contact information is up to date in the app.... ⇲
 
Network issue

Boots users out of waiting room

Fix: 1. Ensure your app is updated to the latest version. 2. Check your internet connection and switch between Wi-Fi and cellular data if necessa... ⇲

Internal Server Error when connecting for Telehealth

Fix: 1. Check the app's status on social media or forums to see if there are known outages. 2. Restart your device and try connecting again. OR... ⇲

Rarely connects to a doctor in the country

Fix: 1. Try connecting during peak hours when more doctors may be available. 2. Ensure your location settings are enabled for the app. OR If y... ⇲
 
Bugs issue

Error when submitting appointment information

Fix: 1. Double-check all the information you are entering for accuracy. 2. Restart the app and try submitting the information again. OR If the... ⇲
 
Compatibility issue

No Telehealth option on desktop version

Fix: 1. Use the mobile app instead, as it may have features not available on the desktop version. 2. Check for any updates or announcements regar... ⇲

Client code error blocks device

Fix: 1. Restart your device to clear any temporary glitches. 2. Check for any app updates in the App Store. OR If the error persists, try unin... ⇲
 
Loading issue

Delayed prescription delivery

Fix: 1. Check the app for any updates regarding your prescription status. 2. Ensure that your address and contact information are correct in the... ⇲
 
Video issue

Poor video call quality

Fix: 1. Ensure you have a strong internet connection. Switch to a wired connection if possible or move closer to your Wi-Fi router. 2. Close othe... ⇲
 
Support issue

Customer service email bounces back

Fix: 1. Check the email address for any typos. 2. Try reaching out through any available in-app support options. OR If email support is unavai... ⇲
 
Updates issue

No updates in 2 years

Fix: 1. Check the app store for any recent updates or announcements. 2. Look for user forums or community discussions for any unofficial updates.... ⇲
 
Settings issue

Wireless settings turn off automatically

Fix: 1. Go to Settings > Wi-Fi and ensure that 'Ask to Join Networks' is enabled. 2. Restart your iPhone to reset network settings. OR If the... ⇲
 
Crashes issue

Crashes during login

Fix: 1. Ensure your app is updated to the latest version. 2. Restart your iPhone and try logging in again. OR If the app continues to crash, t... ⇲
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 what users are saying
Bad experience
87.2%

Good experience
10.3%

Neutral
2.6%

~ from our NLP analysis of 39 combined software ratings.

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 Private Data Global TeleMD collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics