fix problems on BottleDrop [iphone]

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—— Run into issues on BottleDrop? Get help pending when official support gets back to you!

BottleDrop
Info:
company: Oregon Beverage Recycling Cooperative
: https://www.bottledrop.com/customer-service
: www.bottledrop.com
Chat with our AI-based BottleDrop Support
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Security issue

Password expiration without notice

Fix: 1. Regularly update your password every few months to avoid expiration issues. Set a reminder on your calendar. 2. Check the app settings o... ⇲
 
UI issue

Transfer button non-functional

Fix: 1. Restart the app. Close it completely and reopen it to see if the button becomes functional. 2. Ensure that you have a stable internet co... ⇲

Missing balance option

Fix: 1. Check if you are logged into the correct account. Sometimes users have multiple accounts and may be checking the wrong one. 2. Refresh t... ⇲

Overlapping buttons obstruct functionality

Fix: 1. Rotate your device to see if the layout adjusts and the buttons become accessible. 2. Try closing and reopening the app to see if the is... ⇲

BottleDrop design needs improvement

Fix: 1. Familiarize yourself with the app layout and features. Sometimes, it takes time to adjust to a new design. 2. Provide feedback through t... ⇲
 
Bugs issue

Scanning feature doesn't work

Fix: 1. Ensure that you have granted the app permission to access the camera. Go to Settings > Privacy > Camera and make sure BottleDrop is enabl... ⇲

Bags undercounted

Fix: 1. Double-check the number of bags you have entered. Ensure that you are inputting the correct quantity. 2. Refresh the app to see if the c... ⇲

Limited app functionality

Fix: 1. Check for app updates in the App Store, as updates often include new features and improvements. 2. Review the app's help section or FAQs... ⇲
 
Payments issue

Pending deposits for months

Fix: 1. Check your transaction history to ensure that the deposits were initiated correctly. 2. If the deposits are still pending, try logging o... ⇲
 
Login issue

BottleDrop logs out frequently

Fix: 1. Ensure that you have a stable internet connection, as poor connectivity can cause the app to log you out. 2. Check your device settings... ⇲
 
Account issue

Inability to track transaction history

Fix: 1. Ensure you are logged into the correct account. 2. Refresh the app by pulling down on the screen to see if the transaction history loads... ⇲
 
Registration issue

Registration approval failures

Fix: 1. Ensure that you have filled out all required fields correctly during registration. 2. Check your email for any confirmation or approval... ⇲
 
Crashes issue

BottleDrop crashes or freezes

Fix: 1. Restart your device to clear any temporary glitches. 2. Ensure that you have the latest version of the app installed from the App Store.... ⇲
 
Customization issue

No option to order bags or labels

Fix: 1. Check the app's main menu or settings to see if there is an option for ordering bags or labels. 2. If you cannot find the option, try re... ⇲
 
Updates issue

Lack of updates and information

Fix: 1. Check the app's settings or help section for any announcements or updates. 2. Follow the app's social media channels or website for the... ⇲

Missing features after updates

Fix: 1. Check the app's update notes in the App Store to see if features were removed or changed. 2. Restart the app to see if the features reap... ⇲
 
Network issue

Inconsistent performance over mobile data

Fix: 1. Check your mobile data settings to ensure that the app is allowed to use mobile data. Go to Settings > Cellular and toggle on BottleDrop.... ⇲
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 what users are saying
Bad experience
79.6%

Good experience
14.3%

Neutral
6.1%

~ from our NLP analysis of 49 combined software ratings.

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 Private Data BottleDrop collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location