fix problems on Fidelity Charitable [iphone]

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—— Run into issues on Fidelity Charitable? Get help pending when official support gets back to you!

Fidelity Charitable
Info:
company: Fidelity Investments
: https://www.fidelitycharitable.org/faqs.html
: www.fidelitycharitable.org
Chat with our AI-based Fidelity Charitable Support
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Login issue

Touch ID/Face ID not working

Fix: 1. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the app is enabled for Face ID/Touch ID. 2. Restart your iPh... ⇲

Fidelity Charitable does not recognize login credentials

Fix: 1. Double-check your username and password for any typos. 2. Reset your password by tapping 'Forgot Password?' on the login screen and follo... ⇲

Fidelity Charitable requires manual login despite Face ID

Fix: 1. Go to the app settings and ensure that Face ID is enabled for login. 2. Restart your iPhone to refresh the system. 3. Log in manually onc... ⇲
 
Loading issue

Fidelity Charitable fails to load accounts

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data. 2. Restart the app by closing it completely and reopening it.... ⇲

Fidelity Charitable shows loading indefinitely

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data. 2. Force close the app by swiping up from the bottom of the sc... ⇲
 
Account issue

Fidelity Charitable forgets saved passwords

Fix: 1. Ensure that you have enabled 'AutoFill Passwords' in Settings > Passwords. 2. Manually save your password in the app after logging in, if... ⇲

Inability to view donation history

Fix: 1. Ensure your app is updated to the latest version. 2. Restart the app and try accessing the donation history again. 3. Check your internet... ⇲

Error retrieving accounts

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data. 2. Restart the app and try again. 3. Clear the app's cache by... ⇲
 
Features issue

Limited functionality for contributions

Fix: 1. Check if there are any updates available for the app that may enhance functionality. 2. Review the app's help section or FAQs for any lim... ⇲

Fidelity Charitable does not support document management

Fix: 1. Use the web version of Fidelity Charitable for document management tasks. 2. Check if there are any updates or features planned for futur... ⇲

Fidelity Charitable does not allow contributions from the app

Fix: 1. Check if there are any updates available for the app that may enhance functionality. 2. Review the app's help section or FAQs for any lim... ⇲
 
UI issue

On-screen keyboard blocks password entry

Fix: 1. Try rotating your device to landscape mode to see if the keyboard moves. 2. Tap the password field to bring up the keyboard, then swipe d... ⇲
 
Crashes issue

Fidelity Charitable crashes on new phone

Fix: 1. Ensure that the app is compatible with your new phone's operating system. 2. Update the app to the latest version from the App Store. 3.... ⇲

Fidelity Charitable crashes consistently upon loading

Fix: 1. Ensure your app is updated to the latest version. 2. Restart your iPhone to refresh the system. 3. Clear the app's cache by going to Sett... ⇲
 
Updates issue

Fidelity Charitable fails to update properly

Fix: 1. Ensure you have enough storage space on your device. Go to Settings > General > iPhone Storage to check. 2. Restart your iPhone and try u... ⇲

Fidelity Charitable is unusable after updates

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Check for any additional updates that may fix bugs in the latest version. OR 3.... ⇲
 
Freezing issue

Fidelity Charitable freezes when scheduling future grants

Fix: 1. Restart the app and try scheduling again. 2. Ensure your app is updated to the latest version. 3. Check your internet connection. OR 4... ⇲
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 what users are saying
Good experience
90.0%

Bad experience
10.0%

Neutral
0.0%

~ from our NLP analysis of 10 combined software ratings.

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 Private Data Fidelity Charitable collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data