fix problems on Skechers [iphone]

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—— Run into issues on Skechers? Get help pending when official support gets back to you!

Skechers: Shop Shoes & Clothes
Info:
company: Skechers USA, Inc
: https://www.skechers.com/en-us/help-center
: www.skechers.com
Chat with our AI-based Skechers Support
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Payments issue

Checkout process fails

Fix: 1. Check Payment Information: Ensure that your payment information is correctly entered. Go to your account settings and verify your credit... ⇲

Apple Pay prompts unwanted

Fix: 1. Disable Apple Pay: Go to your iPhone Settings > Wallet & Apple Pay and disable Apple Pay if you do not wish to use it in the app. 2. Sele... ⇲
 
Bugs issue

Rewards points not applied

Fix: 1. Verify Account Status: Check if you are logged into the correct account where your rewards points are stored. Go to your account settings... ⇲

Bugs in the app

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often fix bugs. Check the App Store for any available upda... ⇲

Skechers does not retain items in cart

Fix: 1. Ensure You Are Logged In: Make sure you are logged into your account when adding items to your cart, as guest sessions may not save your... ⇲
 
UI issue

Inability to view out-of-stock items

Fix: 1. Check Filters: Ensure that your filters are set to show all items, including out-of-stock ones. Look for a filter option that allows you... ⇲

Skechers does not open in landscape mode

Fix: 1. Check Device Orientation Lock: Ensure that your iPhone’s orientation lock is turned off. Swipe down from the top-right corner to access t... ⇲
 
Settings issue

No option for return shipping label

Fix: 1. Check Return Policy: Review the return policy in the app or on the website to see if return shipping labels are provided for certain item... ⇲

Inability to send shoes to different addresses

Fix: 1. Check Shipping Options: During checkout, look for an option to enter a different shipping address. Ensure you are not logged into a guest... ⇲
 
Security issue

Search function interrupted by security settings

Fix: 1. Adjust Security Settings: Go to your iPhone Settings > Privacy > Location Services and ensure that the Skechers app has the necessary per... ⇲
 
Features issue

Missing tracking number feature

Fix: 1. Check Order History: Go to your account and check the order history section. Tracking numbers are often listed there once the order has s... ⇲

No wishlist feature

Fix: 1. Use the Cart: As a temporary workaround, add items to your cart instead of a wishlist to save them for later. 2. Bookmark Items: If using... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Update All Devices: Ensure that the app is updated to the latest version on all devices you are using. 2. Check Internet Connection: Make... ⇲
 
Support issue

No customer service contact information

Fix: 1. Check the App: Look for a 'Help' or 'Support' section within the app that may provide contact information or FAQs. 2. Visit the Website:... ⇲
 
Pricing issue

Higher prices compared to stores

Fix: 1. Check for Promotions: Look for any ongoing promotions or discounts in the app that may not be available in-store. 2. Compare Prices: Use... ⇲
 
Customization issue

Limited filtering options

Fix: 1. Use Search Terms: Instead of relying solely on filters, try using specific search terms in the search bar to find items more effectively.... ⇲
 
Freezing issue

Skechers freezes during use

Fix: 1. Close Background Apps: Double-tap the home button and swipe up on apps to close them, freeing up resources for the Skechers app. 2. Resta... ⇲
 
Search issue

Difficulty finding specific shoe types

Fix: 1. Use Specific Search Terms: In the search bar, type the exact name or type of shoe you are looking for to narrow down results. 2. Browse C... ⇲
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 what users are saying
Good experience
94.7%

Bad experience
2.7%

Neutral
2.6%

~ from our NLP analysis of 10,767 combined software ratings.

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 Private Data Skechers collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics