fix problems on MyQuest [iphone]

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—— Run into issues on MyQuest ? Get help pending when official support gets back to you!

MyQuest for Patients
Info:
company: Quest Diagnostics, Inc.
: https://myquest.questdiagnostics.com/
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Bugs issue

Displayed times often unavailable

Fix: Refresh the appointment scheduling page before selecting a time. This can help ensure that you are viewing the most current availability.... ⇲

Issues with printing lab results

Fix: Try taking a screenshot of the lab results and printing the screenshot instead. This can be a quick workaround if the app's print function i... ⇲
 
UI issue

Difficult to navigate appointment section

Fix: Familiarize yourself with the layout of the appointment section. Take a moment to explore all tabs and options to understand where everythin... ⇲

Date entry process cumbersome

Fix: If the app allows, use a date picker instead of manually entering dates. This can simplify the process and reduce errors. OR Check your d... ⇲

Frustrating user interface

Fix: Take time to explore the app's features and settings. Sometimes, adjusting settings can improve usability. Look for customization options th... ⇲
 
Login issue

Multiple sign-in steps required

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option during sign-in. Enabling this can reduce the number of steps needed for futu... ⇲

Inability to stay logged in

Fix: Ensure that your app settings allow for background app refresh and that your device is not set to log you out after a period of inactivity.... ⇲
 
Syncing issue

Inconsistent lab result availability

Fix: Regularly check the app for updates, as lab results may be uploaded at different times. If results are not available, try refreshing the lab... ⇲
 
Uploads issue

No option to upload insurance card easily

Fix: Look for a 'Documents' or 'Upload' section in the app where you might be able to upload your insurance card. If not available, consider taki... ⇲
 
Features issue

Walk-in service not available

Fix: Check the app for any nearby locations that may offer walk-in services. If not, consider calling the facility directly to inquire about walk... ⇲

No option to verify received doctor-ordered tests

Fix: Check the app for a section dedicated to test orders or history. This may provide information on tests that have been ordered and their stat... ⇲
 
Support issue

Limited customer support

Fix: Look for a FAQ or help section within the app that may address common issues. This can often provide quick answers without needing to contac... ⇲
 
Settings issue

Cannot change name in app

Fix: Check the profile or account settings section of the app to see if there is an option to edit your name. If not, look for a help section tha... ⇲
 
Slow issue

Slow response time for lab results

Fix: Be patient and check back periodically, as lab results can take time to process. If you have a specific timeframe in mind, note it and check... ⇲
 
Storage issue

Lack of temporary data storage during scheduling

Fix: When scheduling, take notes of your selections on a separate device or paper to avoid losing information if the app does not save it tempora... ⇲
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 what users are saying
Good experience
92.2%

Bad experience
4.6%

Neutral
3.3%

~ from our NLP analysis of 207,886 combined software ratings.

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Fullscript

 Private Data MyQuest collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data