fix problems on OneMain [iphone]

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—— Run into issues on OneMain? Get help pending when official support gets back to you!

OneMain
Info:
company: One Main Financial
: https://www.onemainfinancial.com/contact-us
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Payments issue

No option to get final payoff amount in the app

Fix: To find your final payoff amount, you can call customer service directly using the number provided in the app or on the website. They can pr... ⇲

Cannot schedule bi-weekly payments

Fix: Since the app does not allow scheduling bi-weekly payments, you can set up reminders on your phone to make payments manually every two weeks... ⇲

No way to change auto-draft amount

Fix: To change the auto-draft amount, log into the OneMain website and navigate to the payment settings. There, you should find an option to adju... ⇲

Payment options sometimes disappear

Fix: If payment options are disappearing, try logging out of the app and logging back in. This can refresh the app and restore the payment option... ⇲

Inability to view pending payments

Fix: To view pending payments, check the account summary section of the app. If this does not show pending payments, try logging into the OneMain... ⇲

OneMain does not update amount due after payments

Fix: If the app does not update the amount due, try refreshing the app by pulling down on the screen to refresh the data. This can sometimes trig... ⇲

No review page before submitting payments

Fix: Before submitting payments, take a screenshot of the payment details for your records. This can serve as a manual review process. OR You... ⇲

High interest rates

Fix: To manage high interest rates, consider making extra payments towards the principal whenever possible. This can help reduce the overall inte... ⇲

Collateral required for loans

Fix: If collateral is required, ensure you understand the terms and conditions. If you have concerns, consider discussing alternative loan option... ⇲
 
Updates issue

Missing features after app update

Fix: If features are missing after an update, try clearing the app cache. Go to your iPhone settings, find the OneMain app, and select 'Clear Cac... ⇲
 
UI issue

Difficult to navigate due to display issues

Fix: Check if your iPhone's display settings are affecting the app. Go to Settings > Display & Brightness and adjust the settings to see if it im... ⇲
 
Login issue

OneMain does not remember login information

Fix: Ensure that you have the 'Remember Me' option selected when logging in. If this option is not available, consider using a password manager a... ⇲

No option for FaceID login

Fix: To enable FaceID for the app, go to your iPhone settings, select Face ID & Passcode, and ensure that the OneMain app is allowed to use FaceI... ⇲
 
Support issue

Requires phone calls for many functions

Fix: To minimize phone calls, familiarize yourself with the app's features and settings. Many functions may be available through the app that you... ⇲

Customer service issues

Fix: To improve your experience with customer service, prepare a list of questions or issues before calling. This can help streamline the convers... ⇲
 
Account issue

OneMain lacks key information

Fix: If the app lacks key information, check the OneMain website for more comprehensive details about your account and services offered. OR Yo... ⇲
 
Security issue

Fraud issues with bank account updates

Fix: To prevent fraud, ensure that you are using a secure internet connection when updating your bank information. Avoid public Wi-Fi networks fo... ⇲
 
Registration issue

Repeated document requests during application process

Fix: To minimize repeated document requests, ensure that you have all necessary documents ready and submitted in one go. Double-check the require... ⇲
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 what users are saying
Good experience
87.1%

Bad experience
10.4%

Neutral
2.5%

~ from our NLP analysis of 5,250 combined software ratings.

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 Private Data OneMain collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics