fix problems on Jami [iphone]

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—— Run into issues on Jami? Get help pending when official support gets back to you!

Jami
Info:
company: Savoir-faire Linux
: https://jami.net/help/
: jami.net
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Messages issue

Messages fail to send in certain regions

Fix: Check your network settings. Go to Settings > Cellular and ensure that cellular data is enabled for Jami. If you're using Wi-Fi, ensure that... ⇲

Sending pictures fails

Fix: Ensure that the image file size is not too large. Try sending smaller images or compressing them before sending. OR Check for app updates... ⇲

Text messages work for some but not others

Fix: Check if the recipients are using Jami and are online. Messages can only be sent to users who are also using the app. OR Try sending mess... ⇲

Messages cannot be read

Fix: Check your display settings. Ensure that text size and display settings are set to a readable level in Settings > Display & Brightness. OR... ⇲

Long delivery times for texts

Fix: Check your internet connection. A weak connection can lead to delays in message delivery. Switch between Wi-Fi and cellular data to test.... ⇲
 
Network issue

Messaging only works if the client is online

Fix: Ensure that both you and the recipient have a stable internet connection. If one of you is offline, messages will not be delivered until the... ⇲

Connection is unstable

Fix: Switch between Wi-Fi and cellular data to see if one provides a more stable connection than the other. OR Restart your device. Sometimes,... ⇲

Calls are dropped

Fix: Ensure that you have a strong and stable internet connection. If you're on Wi-Fi, try moving closer to the router or switching to cellular d... ⇲
 
Video issue

Video calls do not work

Fix: Check your camera and microphone permissions. Go to Settings > Privacy > Camera and Microphone, and ensure that Jami has permission to acces... ⇲

Video calling is not functional

Fix: Ensure that your internet connection is stable and that you have granted the app permission to access your camera and microphone. OR Try... ⇲
 
Battery issue

High battery usage

Fix: Limit background app refresh. Go to Settings > General > Background App Refresh and turn it off for Jami to reduce battery consumption. OR... ⇲
 
Audio issue

Call pauses when going to home screen

Fix: Try to keep the app open while on a call. Avoid switching to the home screen or using other apps during calls to prevent interruptions. OR... ⇲

Mono mode issue during text chat

Fix: Check your audio settings. Go to Settings > Accessibility > Audio/Visual and ensure that Mono Audio is set according to your preference. O... ⇲

Sound issues when watching videos

Fix: Check your device's volume settings. Ensure that the volume is turned up and that the mute switch is not enabled. OR Try restarting the a... ⇲
 
Features issue

Group chat feature is lacking

Fix: Explore the app settings to see if there are options to create or manage group chats more effectively. Look for any tutorials or help sectio... ⇲

Group chat creation is unclear

Fix: Look for a tutorial or help section within the app that explains how to create group chats. This may provide step-by-step guidance. OR Ex... ⇲
 
Compatibility issue

Jami does not work normally in mainland China

Fix: Use a VPN to access Jami if you are in mainland China, as this may help bypass regional restrictions. OR Check for alternative messaging... ⇲
 
Notifications issue

Push notifications are unreliable

Fix: Check your notification settings. Go to Settings > Notifications > Jami and ensure that notifications are enabled and set to your preference... ⇲
 
Security issue

No biometric or pincode security

Fix: Consider using the built-in iPhone security features. Set a passcode for your device and enable Face ID or Touch ID for overall device secur... ⇲
 
UI issue

Dark mode has a white background

Fix: Check the app settings for a dark mode option. Ensure that dark mode is enabled in both Jami and your iPhone settings (Settings > Display &... ⇲

Inability to zoom into photos

Fix: Try using pinch-to-zoom gestures on the photo. If this does not work, check for app updates that may address this feature. OR Consider sa... ⇲
 
Bugs issue

Bugs and glitches present

Fix: Update the app. Go to the App Store and check for any available updates for Jami, as updates often fix bugs and glitches. OR Clear the ap... ⇲
 
Crashes issue

Constant crashing when selecting contacts

Fix: Update the app to the latest version. Go to the App Store and check for updates, as newer versions may fix crashing issues. OR Restart yo... ⇲
 
Uploads issue

File uploads fail

Fix: Ensure that the file size is within the app's limits. If the file is too large, try compressing it before uploading. OR Check your intern... ⇲
 
Settings issue

Jami settings are confusing

Fix: Explore the app's help section or user guide if available. This can provide clarity on how to navigate the settings. OR Take time to fami... ⇲
 
Search issue

Difficulty finding contacts

Fix: Use the search function within the app to quickly locate contacts. Look for a search bar at the top of the contacts list. OR Ensure that... ⇲
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 what users are saying
Good experience
65.3%

Bad experience
22.7%

Neutral
12.0%

~ from our NLP analysis of 75 combined software ratings.

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 Private Data Jami collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers