fix problems on Lalamove [iphone]

—— Run into issues on Lalamove? Get help pending when official support gets back to you!

Lalamove - Fast & Affordable

Info:

company: Lalamove Media Limited

: https://www.lalamove.com/hongkong/en/contact-us

: www.lalamove.com

Chat with our AI-based Lalamove Support

🛠️ Common Lalamove Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Poor availability of service

Fix: Check the app's service area settings to ensure you are within the coverage zone. Go to the app settings and verify your location permission... ⇲

Frequent cancellations by drivers

Fix: If you experience frequent cancellations, try to book your service during less busy times. This can help ensure that drivers are available a... ⇲

Payments issue

Delayed refunds

Fix: Keep track of your refund requests and follow up through the app's support feature. Document the date and details of your request to ensure... ⇲

Payment failures with major credit cards

Fix: Check that your credit card information is entered correctly in the app. Go to the payment settings and verify that the card number, expirat... ⇲

Extra charges for services not clearly communicated

Fix: Before confirming your booking, review all charges and fees displayed in the app. If something seems unclear, take a screenshot and reach ou... ⇲

UI issue

Inaccurate pricing display

Fix: Before confirming your booking, double-check the pricing details displayed in the app. If you notice discrepancies, take a screenshot and re... ⇲

Poor app design

Fix: Familiarize yourself with the app's layout by exploring all features and settings. This can help you navigate it more effectively despite de... ⇲

Network issue

Inaccurate driver tracking

Fix: Ensure that your GPS is enabled and functioning properly on your device. Go to your phone's settings, find location services, and make sure... ⇲

Lack of clarity on service availability

Fix: Before booking, use the app's map feature to see if there are drivers available in your area. This can give you a better idea of service ava... ⇲

Messages issue

Spam messages from the app

Fix: Go to the app settings and look for notification preferences. You can adjust your settings to limit the types of messages you receive or tur... ⇲

Offensive payment reminders

Fix: Check the app settings for notification preferences and adjust them to limit or turn off payment reminders if they are bothersome. OR If... ⇲

Loading issue

Longer than estimated waiting times

Fix: When booking, allow for extra time in your schedule to account for potential delays. This can help reduce stress if the wait is longer than... ⇲

Security issue

Package theft concerns in certain regions

Fix: If you are in an area with high theft concerns, consider using a secure pickup location, such as a business address or a designated pickup p... ⇲

Support issue

Useless customer service

Fix: Document your issues clearly and provide detailed information when contacting customer service through the app. This can help them assist yo... ⇲

Excessive missed calls from customer service

Fix: If you are receiving too many calls, check your call settings in the app and adjust your preferences for how you want to be contacted. OR... ⇲

Notifications issue

Unwanted promotional notifications

Fix: Go to the app settings and adjust your notification preferences to opt-out of promotional messages. Look for a section specifically for mark... ⇲

Registration issue

Fraudulent email registrations

Fix: If you suspect fraudulent activity, change your password immediately and enable two-factor authentication if available in the app settings.... ⇲

Bugs issue

Variable service quality

Fix: Read driver ratings and reviews before booking to choose drivers with higher ratings, which can lead to better service quality. OR If you... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.2%

Bad experience

5.4%

Neutral

1.4%

~ from our NLP analysis of 813 combined software ratings.

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Private Data Lalamove collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data