fix problems on ALTT [iphone]

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—— Run into issues on ALTT? Get help pending when official support gets back to you!

ALTT – Webseries & Movies
Info:
company: Alt Digital Media Entertainment Limited
: https://www.altt.co.in/faqs
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Compatibility issue

no ability to airplay

Fix: 1. Ensure both devices are on the same Wi-Fi network: Check that your iPhone and the AirPlay-compatible device are connected to the same net... ⇲

ALTT fails to launch on Roku

Fix: 1. Restart your Roku device: Unplug it from the power source, wait for a minute, and plug it back in to reset the device. OR 2. Reinstall... ⇲

technical difficulties on multiple devices

Fix: 1. Ensure all devices are updated: Check that the app and the operating systems on all devices are up to date. OR 2. Reset network settin... ⇲
 
UI issue

TV app interface blocks play button

Fix: 1. Rotate your device: Try rotating your iPhone to landscape mode, which may adjust the interface and reveal the play button. OR 2. Resta... ⇲

navigation controls interfere with viewing

Fix: 1. Adjust screen orientation: Try switching between portrait and landscape modes to see if it resolves the navigation issue. OR 2. Restar... ⇲
 
Bugs issue

erratic or incomplete episodes

Fix: 1. Check for app updates: Go to the App Store, search for ALTT, and see if there are any updates available that might fix episode issues.... ⇲

buggy app with frequent play/pause button display

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. OR 2. Check for updates: Ensure you are using th... ⇲
 
Payments issue

no refund policy for missing episodes

Fix: 1. Document the issue: Take screenshots of the missing episodes and any relevant information to keep a record. OR 2. Monitor your subscri... ⇲

subscription issues after payment

Fix: 1. Check payment confirmation: Ensure you received a confirmation email for your subscription payment. If not, check your payment method.... ⇲

poor service after payment

Fix: 1. Keep records: Document your payment and any issues you encounter for future reference. OR 2. Explore alternative services: If the serv... ⇲
 
Support issue

customer service is unresponsive

Fix: 1. Use alternative contact methods: If the app has social media pages, try reaching out through those channels for a quicker response. OR... ⇲

no response from customer support

Fix: 1. Use social media: Reach out to the app's social media accounts for a potentially quicker response. OR 2. Check community forums: Look... ⇲
 
Crashes issue

ALTT crashes frequently

Fix: 1. Update the app: Ensure you have the latest version of the app installed, as updates often fix bugs and crashes. OR 2. Free up storage... ⇲
 
Account issue

ALTT keeps asking to subscribe again

Fix: 1. Log out and log back in: This can refresh your account status and may resolve the subscription prompt. OR 2. Check account settings: G... ⇲

lack of account management options

Fix: 1. Explore settings: Check the app settings thoroughly to see if there are hidden options for account management. OR 2. Use the website:... ⇲
 
Downloads issue

downloaded videos not accessible offline

Fix: 1. Verify download settings: Check the app settings to ensure that offline downloads are enabled and properly configured. OR 2. Re-downlo... ⇲
 
Network issue

ALTT displays internet error despite connection

Fix: 1. Restart your router: Unplug your router, wait for a minute, and plug it back in to reset your internet connection. OR 2. Toggle Airpla... ⇲
 
Ads issue

fake marketing ads

Fix: 1. Report the ads: If the app has a feature to report ads, use it to notify the developers about misleading content. OR 2. Ignore the ads... ⇲
 
Content issue

limited content availability

Fix: 1. Check for updates: Regularly check the app for new content updates or announcements regarding new shows and movies. OR 2. Explore alte... ⇲
 
Search issue

no search options

Fix: 1. Browse categories: Use the available categories or genres to find content instead of searching directly. OR 2. Keep an eye on updates:... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
64.7%

Good experience
27.3%

Neutral
8.0%

~ from our NLP analysis of 796 combined software ratings.

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 Private Data ALTT collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. ALTBalaji Premium Subscription: $4.99 Get access to our exclusive and original content
  2. ALTBalaji Premium Subscription: $12.99 Get access to our exclusive and original content
  3. ALTBalaji Premium Subscription: $4.99 Get access to our exclusive content
  4. ALTBalaji Premium Subscription: $1.49 Get access to our exclusive and original content
  5. ALTBalaji Premium Subscription: $4.49 Get access to our exclusive and original content
  6. iOS_Recurring_1month_4.99ROW: $4.99 iOS_Recurring_1month_4.99ROW
  7. ALT YEARLY SVOD ROW: $14.99 ALT YEARLY SVOD ROW
  8. ALTBalaji Premium Subscription: $7.99 Get access to our exclusive and original content
  9. ALT BI-MONTHLY SVOD ROW: $5.99 ALT BI-MONTHLY SVOD ROW
  10. ALTBalaji Premium Subscription: $0.99 Get access to our exclusive content