fix problems on Okai Global [iphone]

—— Run into issues on Okai Global? Get help pending when official support gets back to you!

Okai Global

Info:

company: Zhejiang Okai Vehicles Co.,Ltd.

: https://www.okai.co

Chat with our AI-based Okai Global Support

🛠️ Common Okai Global Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Logs out constantly

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Try switching between Wi-Fi and mobile data... ⇲

No password save features

Fix: Use a password manager app to store your login credentials securely. This way, you can easily copy and paste your password into the app with... ⇲

Bugs issue

No ride history

Fix: Check if the app has a settings option to enable ride history logging. Sometimes, this feature may be turned off by default. Look for any se... ⇲

Inconsistent battery level reporting

Fix: Calibrate the battery by fully charging the scooter and then using it until it runs out of battery. This may help the app better understand... ⇲

No ride logging

Fix: Look for any settings within the app that may enable ride logging. Sometimes, this feature is turned off by default and can be activated in... ⇲

Privacy issue

Unclear location history source

Fix: Review the app's permissions in your iPhone settings. Go to Settings > Privacy > Location Services and ensure that Okai Global has permissio... ⇲

Network issue

Requires internet for basic functions

Fix: Ensure that you have a stable internet connection before using the app. If you frequently encounter issues, consider switching to a mobile d... ⇲

Okai Global fails to connect to scooter

Fix: Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and make sure it is turned on. Then, try reconnecting to the scooter... ⇲

Bluetooth connection issues

Fix: Forget the scooter from your Bluetooth settings on your iPhone and then reconnect. Go to Settings > Bluetooth, find your scooter, tap the 'i... ⇲

Updates issue

Removed ride control and speed settings

Fix: Check for any updates to the app that may restore these features. Go to the App Store and see if there is a newer version available that inc... ⇲

Recent update removed important features

Fix: Check the app's update notes in the App Store to see if the features were moved or replaced with new functionality. Sometimes, features are... ⇲

Cruise control settings removed

Fix: Check for any updates to the app that may restore the cruise control feature. Go to the App Store and see if there is a newer version availa... ⇲

Settings issue

Push to start safety setting turns off randomly

Fix: Check the app settings to see if there is an option to keep the push to start feature enabled. If it is available, ensure it is turned on.... ⇲

Cannot charge and change settings simultaneously

Fix: Try changing settings before charging the scooter. If the app requires a connection to the scooter to change settings, do this while the sco... ⇲

Customization issue

No way to adjust drive modes

Fix: Look for any settings related to drive modes in the app's menu. Sometimes, these settings are hidden under advanced options or preferences.... ⇲

Cannot change color settings

Fix: Check the app settings for any options related to customization or appearance. Sometimes, these settings are located under a 'Theme' or 'App... ⇲

Cannot switch measurement units

Fix: Look for a settings option in the app that allows you to change measurement units. This is often found under 'Preferences' or 'Settings.'... ⇲

Downloads issue

Okai Global does not download properly

Fix: Ensure you have enough storage space on your iPhone. Go to Settings > General > iPhone Storage to check available space. If space is low, de... ⇲

Account issue

Locked out of vehicles after logging back in

Fix: Ensure you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲

UI issue

No map functionality

Fix: Check if the app has permissions to access location services. Go to Settings > Privacy > Location Services and ensure Okai Global is allowed... ⇲