fix problems on My Swim Tracker [iphone]

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—— Run into issues on My Swim Tracker? Get help pending when official support gets back to you!

My Swim Tracker
Info:
company: H2O Audio
: https://www.myswimtracker.app/
: www.myswimtracker.app
Chat with our AI-based My Swim Tracker Support
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Bugs issue

Shake to start/stop feature fails

Fix: Check if the shake feature is enabled in the app settings. If it is, try recalibrating your device's motion sensors by restarting your iPhon... ⇲

Distance tracking consistently incorrect

Fix: Verify that the pool length is set correctly in the app settings. If the pool length is incorrect, the app will miscalculate the distance sw... ⇲

Does not track time accurately

Fix: Ensure that the app is set to the correct pool length and that you are starting the timer at the beginning of your swim. If the app is not t... ⇲

Does not record exercise time

Fix: Check the app settings to ensure that exercise time tracking is enabled. If it is, try restarting the app to see if it resolves the issue.... ⇲

Inconsistent data reporting

Fix: Ensure that you are using the app consistently and under similar conditions (e.g., same pool, same swimming style) to improve data accuracy.... ⇲

Requires manual input for accurate tracking

Fix: To minimize manual input, ensure that you set the app to the correct pool size and conditions before starting your swim. This can help reduc... ⇲
 
Crashes issue

My Swim Tracker glitches and crashes

Fix: Make sure that your app is updated to the latest version available in the App Store. Updates often include bug fixes that can resolve crashi... ⇲
 
UI issue

Poor user interface

Fix: Familiarize yourself with the app's layout by exploring all the features and settings. Sometimes, a poor user experience can be improved by... ⇲

Sticky buttons

Fix: Try cleaning your iPhone screen with a microfiber cloth to ensure that there is no dirt or residue affecting the touch sensitivity of the bu... ⇲
 
Compatibility issue

Limited pool size compatibility

Fix: Check if the app allows you to manually input the pool size. If it does, you can enter the dimensions of the pool you are using to improve t... ⇲

Does not support swimming in the sea

Fix: If you swim in the sea, consider using a different app that is specifically designed for open water swimming, as they often have features ta... ⇲
 
Updates issue

No updates or improvements

Fix: Regularly check the App Store for updates. If the app has not been updated in a while, consider looking for alternative swim tracking apps t... ⇲
 
Audio issue

Audio feature is the only reliable function

Fix: If the audio feature is working well, consider using it as a primary tool for tracking your swim sessions. You can set audio cues for laps o... ⇲
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 what users are saying
Bad experience
90.5%

Good experience
4.8%

Neutral
4.8%

~ from our NLP analysis of 21 combined software ratings.

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 Private Data My Swim Tracker collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info