fix problems on Medici.tv, Classical Music [iphone]

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—— Run into issues on Medici.tv, Classical Music? Get help pending when official support gets back to you!

medici.tv, classical music
Info:
company: MUSEEC
: https://medicitv.zendesk.com/hc/en-us/categories/201061465-medici-tv-for-libraries-edu-medici-tv
Chat with our AI-based medici.tv, classical music Support
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Video issue

No video controls when playing in full screen

Fix: 1. Tap the screen: Sometimes, video controls may not appear until you tap the screen. Try tapping once to see if the controls show up. 2. Re... ⇲
 
Compatibility issue

Incompatible with lockdown mode

Fix: 1. Disable lockdown mode: If you need to use the app, consider temporarily disabling lockdown mode in your iPhone settings. Go to Settings >... ⇲

No Apple TV app available

Fix: 1. Use AirPlay: If you have an Apple TV, you can use AirPlay to stream content from your iPhone to your Apple TV. Open the medici.tv app, st... ⇲

No AirPlay support in app

Fix: 1. Use screen mirroring: If AirPlay is not supported, you can use screen mirroring to display your iPhone screen on your Apple TV. Swipe dow... ⇲
 
Updates issue

medici.tv, classical music not updated for iOS 17

Fix: 1. Check for app updates: Go to the App Store, tap on your profile icon, and scroll down to see if medici.tv has an available update. If so,... ⇲
 
Search issue

Search function is poor

Fix: 1. Use specific keywords: When searching, try to use more specific keywords or phrases related to the content you are looking for. This can... ⇲

Limited search filters

Fix: 1. Use specific keywords: When searching, try to use more specific keywords or phrases to narrow down results. 2. Browse categories: Instead... ⇲
 
Crashes issue

medici.tv, classical music crashes frequently

Fix: 1. Restart your device: Sometimes, a simple restart can resolve app crashes. Turn off your iPhone and turn it back on. 2. Clear app cache: G... ⇲
 
Downloads issue

No offline viewing for downloaded videos

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as offline viewing features may be added in future updates. 2. Use... ⇲
 
Support issue

No customer service support in app

Fix: 1. Check the website: Visit the medici.tv website for customer support options, FAQs, or contact forms that may not be available in the app.... ⇲
 
Login issue

medici.tv, classical music logs users out repeatedly

Fix: 1. Check your internet connection: Ensure that your internet connection is stable, as poor connectivity can cause logouts. 2. Update the app... ⇲
 
Network issue

Streaming interruptions and quality drops

Fix: 1. Check your internet speed: Use a speed test app to check your internet speed. If it’s slow, consider switching to a faster network or con... ⇲
 
UI issue

Navigation is difficult after updates

Fix: 1. Familiarize yourself with the new layout: Spend some time exploring the updated interface to understand the new navigation structure. 2.... ⇲

Missing program details for concerts

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as updates may include additional program details. 2. Visit the we... ⇲
 
Bugs issue

Blank favorites list in app

Fix: 1. Refresh the app: Close the app completely and reopen it to see if your favorites reappear. 2. Check your account: Ensure you are logged i... ⇲
 
Customization issue

No way to hide video descriptions

Fix: 1. Check settings: Look in the app settings to see if there is an option to hide or minimize video descriptions during playback. 2. Provide... ⇲
 
Loading issue

Content loading issues

Fix: 1. Check your internet connection: Ensure that you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the iss... ⇲
 
Freezing issue

medici.tv, classical music freezes while watching stream

Fix: 1. Check your internet connection: Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue... ⇲
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 what users are saying
Good experience
90.2%

Bad experience
6.3%

Neutral
3.5%

~ from our NLP analysis of 1,306 combined software ratings.

 Switch to these Alternatives:
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Met Opera on Demand
Berliner Philharmoniker
Henle Library
nkoda: sheet music
IDAGIO Stream Classical Music
Cadenza Live Accompanist
Radio Classique
Philharmonie Live
Symphony.live

 Private Data medici.tv, classical music collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. medici.tv Premium: $12.99 1,800+ films, 100+ lives & replays
  2. medici.tv Premium: $129.99 3,000+ films & 150+ live concerts