fix problems on KOLEO [iphone]

—— Run into issues on KOLEO? Get help pending when official support gets back to you!

KOLEO

Info:

company: Astarium sp. z o.o.

: https://pomoc.koleo.pl

: koleo.pl

Chat with our AI-based KOLEO Support

🛠️ Common KOLEO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Can’t change the class

Fix: If you need to change the class of your ticket, check if the app allows you to cancel your current ticket and rebook in the desired class. G... ⇲

Hard to use credit if ticket is more expensive

Fix: When purchasing a ticket that exceeds your credit balance, check if the app allows you to use a combination of credit and another payment me... ⇲

Payments issue

No partial payment with credit card

Fix: If you cannot make partial payments, try splitting your purchase into two transactions. First, use your credit card for the maximum amount a... ⇲

Problem with US cards through Apple Pay

Fix: Ensure that your US card is compatible with Apple Pay. Check with your bank to confirm that your card is enabled for international transacti... ⇲

Apple Pay and visa payments not working

Fix: Check if your app is updated to the latest version, as updates often fix payment issues. Go to the App Store, search for KOLEO, and see if a... ⇲

Limited payment options at kiosks

Fix: If the kiosks do not accept your preferred payment method, consider using cash if that option is available. Alternatively, check if the kios... ⇲

Permissions issue

KOLEO prevents screenshots of tickets

Fix: If you need a copy of your ticket, consider using the 'Share' feature in the app, if available. This may allow you to send the ticket to you... ⇲

Compatibility issue

Only works for Polregio trains

Fix: If you need to travel on other train services, consider using a different app that supports those services. Research apps that cater to the... ⇲

UI issue

No platform information on tickets

Fix: To find platform information, check the train station's display boards upon arrival, as they typically provide real-time updates on platform... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.2%

Bad experience

4.1%

Neutral

2.7%

~ from our NLP analysis of 146 combined software ratings.

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Private Data KOLEO collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Search History
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics