fix problems on PointSolutions [iphone]

​

—— Run into issues on PointSolutions? Get help pending when official support gets back to you!

PointSolutions
Info:
company: Turning Technologies, LLC
: https://echo360.com/support/
: echo360.com
Chat with our AI-based PointSolutions Support
   Hello! How can I assist you?  

characters left:
 
Slow issue

Slow loading of slides and quizzes

Fix: 1. Ensure you have a strong and stable internet connection. Switch to Wi-Fi if you are using mobile data. 2. Close any other apps running in... ⇲
 
UI issue

Inability to go back to previous slides

Fix: 1. Check if there is a back button or swipe gesture available in the app interface. 2. If the app does not allow going back, take notes on t... ⇲
 
Loading issue

Quizzes fail to load

Fix: 1. Ensure your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. 2. Restart the app and try ac... ⇲
 
Login issue

Requires frequent sign-ins

Fix: 1. Ensure that the 'Remember Me' or 'Stay Signed In' option is selected when logging in. 2. Check your device settings to ensure that the ap... ⇲

Inability to save login credentials

Fix: 1. Ensure that the 'Remember Me' option is selected when logging in. 2. Check your device settings to ensure that the app is allowed to stor... ⇲
 
Network issue

Connectivity issues

Fix: 1. Check your internet connection by trying to load a webpage or another app. If there are issues, reset your router or switch to a differen... ⇲
 
Crashes issue

PointSolutions crashes or fails to respond

Fix: 1. Force close the app by double-tapping the home button (or swiping up from the bottom) and swiping the app off the screen. 2. Restart your... ⇲

Disruption of learning process due to app failures

Fix: 1. Keep a backup method for notes and participation, such as pen and paper, in case the app fails. 2. Communicate with your instructor about... ⇲
 
Bugs issue

Inconsistent polling functionality

Fix: 1. Ensure you have a stable internet connection. 2. Restart the app and try polling again. OR 1. If polling fails, take notes manually an... ⇲

Unreliable performance during critical class activities

Fix: 1. Test the app before critical activities to ensure it is functioning properly. 2. Have a backup plan, such as using a different app or met... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize any available help or FAQ sections within the app for immediate assistance. 2. Document your issues and solutions you’ve tried fo... ⇲

Lack of support for students without devices

Fix: 1. Communicate with your instructor about the need for alternative methods for participation. 2. Consider using a shared device with a class... ⇲
 
Payments issue

High subscription cost for limited functionality

Fix: 1. Review the features you use most and consider if there are alternative apps that offer similar functionality at a lower cost. 2. Look for... ⇲
 
Notifications issue

No notification system for active questions

Fix: 1. Regularly check the app for updates or new features that may include notifications. 2. Set reminders on your phone to check the app at re... ⇲
 
Updates issue

Difficulties with app updates

Fix: 1. Ensure you have enough storage space on your device by going to Settings > General > iPhone Storage. 2. Check for updates in the App Stor... ⇲
 
Compatibility issue

Limited compatibility with older devices

Fix: 1. Check the app's requirements in the App Store to ensure your device meets them. 2. If your device is not compatible, consider using a dif... ⇲
 
Glitches issue

Glitches during live polling

Fix: 1. Ensure you have a stable internet connection. 2. Restart the app and try polling again. OR 1. If glitches occur, take notes manually a... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
86.3%

Bad experience
10.2%

Neutral
3.4%

~ from our NLP analysis of 10,853 combined software ratings.

 Switch to these Alternatives:
Tennessee
Corq
AnkiMobile Flashcards
Gradescope
Top Hat - Better Learning
Coursicle
Career Fair Plus
My Greek Study
Aktiv Learning
UWorld Medical - Exam Prep

 Private Data PointSolutions collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics