fix problems on Old Point National Bank [iphone]

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—— Run into issues on Old Point National Bank? Get help pending when official support gets back to you!

Old Point National Bank
Info:
company: Old Point National Bank of Phoebus Inc
: https://oldpoint.com/contact/
: oldpoint.com
Chat with our AI-based Old Point National Bank Support
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Slow issue

Clunky app performance

Fix: Ensure that your app is updated to the latest version available in the App Store. Updates often include performance improvements and bug fix... ⇲
 
Payments issue

No option to pay bills through app

Fix: Check if the app has a 'Payments' or 'Bill Pay' section. If it does not, you may need to use the bank's website to set up bill payments. Log... ⇲

Payment confirmation process confusing

Fix: After making a payment, look for a confirmation screen that should appear. If it’s not clear, take a screenshot of the confirmation for your... ⇲
 
Settings issue

Difficult mobile deposit setup

Fix: To set up mobile deposit, ensure you have the latest version of the app. Open the app and navigate to the 'Deposit' section. Follow the on-s... ⇲
 
UI issue

Navigation issues for money transfers

Fix: Familiarize yourself with the app layout. Look for a 'Transfer' or 'Move Money' section, which is typically found in the main menu. If you h... ⇲

No final confirmation page for transfers

Fix: After initiating a transfer, ensure you are looking for a confirmation message that may appear at the top or bottom of the screen. If you do... ⇲
 
Support issue

Customer service often unavailable

Fix: Try reaching out to customer service during non-peak hours, such as early morning or late afternoon, when wait times may be shorter. You can... ⇲

Closed on weekends

Fix: Since the bank is closed on weekends, plan your banking activities during the week. Use the app for transactions that do not require custome... ⇲
 
Account issue

Account disappears after one day

Fix: Log out of the app and log back in to see if your account reappears. If it does not, ensure that you are using the correct login credentials... ⇲
 
Compatibility issue

Less sophisticated than other banking apps

Fix: Familiarize yourself with the features that the app does offer. Sometimes, understanding the available functionalities can help you make the... ⇲
 
Syncing issue

No real-time balance updates

Fix: Check your internet connection to ensure it is stable, as a poor connection can delay updates. If your balance does not update, try refreshi... ⇲
 
Login issue

Frequent password resets required

Fix: Ensure that you are using a strong password that meets the app's security requirements. Avoid using easily guessable passwords and consider... ⇲
 
Registration issue

Device registration required after iOS update

Fix: After an iOS update, log into the app and follow the prompts to re-register your device. This is a common security measure and should only t... ⇲
 
Bugs issue

Online deposit rejections despite proper endorsement

Fix: Double-check that you are following all deposit instructions, including proper endorsement on the back of the check. Ensure that the check i... ⇲
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 what users are saying
Good experience
79.3%

Bad experience
16.6%

Neutral
4.1%

~ from our NLP analysis of 193 combined software ratings.

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Mortgages by OVM

 Private Data Old Point National Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics