fix problems on Mydlink Lite [iphone]

—— Run into issues on Mydlink Lite? Get help pending when official support gets back to you!

mydlink Lite

Info:

company: D-Link International

: https://www.mydlink.com/contact/

: www.mydlink.com

Chat with our AI-based mydlink Lite Support

🛠️ Common mydlink Lite Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

mydlink Lite freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the mydlink Lite app. 2. Restart your iPhone to clear any te... ⇲

Slow connection to camera

Fix: 1. Check your Wi-Fi signal strength where the camera is located. If it's weak, consider moving the camera closer to the router or using a Wi... ⇲

Network issue

Connection timed out frequently

Fix: 1. Ensure that your camera is powered on and connected to the Wi-Fi network. 2. Restart the camera by unplugging it and plugging it back in.... ⇲

Inconsistent app connectivity

Fix: 1. Ensure that your iPhone is connected to a stable Wi-Fi network. 2. Restart your iPhone and the camera to refresh the connection. 3. Check... ⇲

WPS setup does not work

Fix: 1. Ensure that your router supports WPS and that it is enabled. 2. Press the WPS button on your router and then quickly initiate the WPS set... ⇲

Account issue

Difficult to remove device from account

Fix: 1. Open the mydlink Lite app and go to the device settings. 2. Look for an option to remove or delete the device. 3. Follow the prompts to c... ⇲

Settings issue

Limited character count for Wi-Fi password

Fix: 1. If your Wi-Fi password exceeds the character limit, consider changing your Wi-Fi password to a shorter one that meets the character requi... ⇲

Settings cannot be changed in the app

Fix: 1. Ensure that you are logged into the app with the correct account that has permission to change settings. 2. Try closing the app and reope... ⇲

Notifications issue

Notifications delayed

Fix: 1. Check your iPhone's notification settings by going to Settings > Notifications > mydlink Lite and ensure that notifications are enabled.... ⇲

Audio issue

Audio does not play with phone locked

Fix: 1. Check the app settings to see if there is an option to allow audio playback in the background. 2. Ensure that your iPhone's settings allo... ⇲

UI issue

Recent recordings not listed first

Fix: 1. Check if there is a sorting option in the recordings section of the app. Look for a filter or sort button that allows you to arrange reco... ⇲

Loading issue

Requires frequent app refresh

Fix: 1. Ensure that your iPhone is running the latest version of iOS and that the mydlink Lite app is updated. 2. Restart your iPhone to clear an... ⇲

Video issue

Cannot save recorded videos

Fix: 1. Check if the app has permission to access your device's storage. Go to Settings > Privacy > Photos and ensure mydlink Lite is allowed acc... ⇲

Low dynamic range in video

Fix: 1. Check the camera settings in the app to see if there are options to adjust video quality or dynamic range. 2. Ensure that the camera lens... ⇲

Screen issue

Landscape view does not fill screen

Fix: 1. Check if there are any settings in the app that allow you to adjust the display settings for landscape mode. 2. Rotate your iPhone to see... ⇲

Crashes issue

mydlink Lite crashes frequently

Fix: 1. Ensure that your iPhone is updated to the latest iOS version and that the mydlink Lite app is also updated. 2. Restart your iPhone to cle... ⇲

Camera issue

Requires rebooting camera to fix issues

Fix: 1. If the camera frequently requires a reboot, check for firmware updates in the app and install them if available. 2. Ensure that the camer... ⇲

Compatibility issue

No support for certain browsers

Fix: 1. If you are accessing the camera through a web browser, try using a different browser that is known to be compatible with the camera's web... ⇲

Updates issue

Firmware updates can brick the camera

Fix: 1. Before performing a firmware update, ensure that the camera is connected to a stable power source and that your internet connection is re... ⇲

Support issue

Difficult setup for novice users

Fix: 1. Follow the setup instructions provided in the app carefully. If you encounter difficulties, look for video tutorials online that demonstr... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

79.7%

Bad experience

13.8%

Neutral

6.6%

~ from our NLP analysis of 3,171 combined software ratings.

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Private Data mydlink Lite collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics