fix problems on MooCow [iphone]

—— Run into issues on MooCow? Get help pending when official support gets back to you!

MooCow: Hide Photos & Videos

Info:

company: Incendiary Studios LLC

: https://moocow.app

: moocow.app

Chat with our AI-based MooCow Support

🛠️ Common MooCow Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MooCow crashes when opening large folders

Fix: Try reducing the size of the folder by moving some photos or videos to a different folder. You can do this by creating a new folder in the a... ⇲

Live Photos saved as .mov instead of original format

Fix: Check the app settings to see if there is an option to change the format in which Live Photos are saved. If not, consider exporting the Live... ⇲

Uploads issue

Cannot retrieve uploaded media

Fix: Ensure that the app has the necessary permissions to access your photos and videos. Go to your iPhone's Settings > Privacy > Photos, and mak... ⇲

UI issue

No option to select multiple files for import

Fix: Check if there is an option in the app to enable multi-select mode. This is often done by tapping and holding on a file until selection mode... ⇲

Slow issue

Slow performance when adding media

Fix: Try closing other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on new... ⇲

Customization issue

Lack of photo sorting function

Fix: Manually create subfolders within the app to organize your photos. This can help you keep your media sorted even if the app does not have a... ⇲

No slideshow feature for photos

Fix: Use the built-in Photos app on your iPhone to create a slideshow. Select the photos you want, tap the share icon, and choose 'Slideshow' fro... ⇲

Inability to move photos within albums

Fix: Check if the app allows you to create new albums and then copy photos to the new album instead of moving them. This can be a workaround to o... ⇲

Payments issue

Premium features not fully unlocked after purchase

Fix: Log out of the app and then log back in to refresh your account status. Sometimes, this can help the app recognize your premium status. OR... ⇲

Freezing issue

MooCow freezes after entering code

Fix: Try restarting the app after it freezes. If it continues to freeze, consider uninstalling and reinstalling the app to reset any corrupted da... ⇲

Crashes issue

Random crashes during use

Fix: Make sure your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete unne... ⇲

Support issue