fix problems on Ox Securities [iphone]

—— Run into issues on Ox Securities? Get help pending when official support gets back to you!

Ox Securities

Info:

company: Ox Securities Pty Ltd

: https://oxsecurities.com/about-us/contact-us

Chat with our AI-based Ox Securities Support

🛠️ Common Ox Securities Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Ox Securities lacks recent trading history

Fix: To view your recent trading history, navigate to the 'History' tab within the app. If this tab is not displaying recent trades, try refreshi... ⇲

Unable to search trading history by date range

Fix: Currently, the app may not support date range searches directly. As a workaround, you can manually scroll through your trading history in th... ⇲

Compatibility issue

Forced transition from MT4 to Ox Securities

Fix: If you are struggling with the transition, take time to familiarize yourself with the Ox Securities interface. Look for tutorials or guides... ⇲

Misleading information about MT4 support

Fix: Review the app's documentation or help section for the most accurate information regarding MT4 support. If you find discrepancies, take note... ⇲

Ox Securities designed for desktop, not mobile

Fix: If the app feels more suited for desktop use, try adjusting your device's display settings to see if that improves usability. You can also r... ⇲

Security issue

Positions closed without user consent

Fix: Check your account settings to ensure that you have not set any automatic closing conditions that may be triggering these closures. Look for... ⇲

Updates issue

Ox Securities is unfinished

Fix: If you encounter features that seem incomplete, check for app updates regularly. Developers often release updates to address unfinished feat... ⇲

Lack of essential trading features

Fix: Identify the specific features you find lacking and check if they are available in the app's settings or under different tabs. Sometimes fea... ⇲

Support issue

Slow customer service response

Fix: While waiting for a response, check the app's FAQ or help section for common issues and solutions. Many questions can be resolved through se... ⇲

UI issue

Difficult to find performance metrics

Fix: Explore the app's dashboard or performance section thoroughly. Look for tabs or menus labeled 'Performance' or 'Analytics' where metrics may... ⇲

Clunky and unintuitive interface

Fix: Spend some time exploring the app's features and layout. Familiarize yourself with the navigation to improve your experience. Look for any t... ⇲

No margin percentage visibility

Fix: Check the app's settings or account overview section to see if margin information is available. Sometimes, it may be located under a differe... ⇲

Poor user experience overall

Fix: Take time to explore all features of the app, as familiarity can improve your overall experience. Look for user guides or tutorials that can... ⇲

Network issue

High latency in placing trades

Fix: Ensure you have a stable internet connection. Switch to a Wi-Fi network if you are using mobile data, as this can improve latency. Additiona... ⇲

Delayed trade execution

Fix: Check your internet connection to ensure it is stable. If you are on a mobile network, try switching to Wi-Fi for better performance. Additi... ⇲

Settings issue

Stop loss settings change unexpectedly

Fix: Review your stop loss settings regularly to ensure they are set correctly. If you notice changes, check if there are any app updates that ma... ⇲

Bugs issue

Technical issues with app functionality

Fix: If you encounter technical issues, try clearing the app's cache or data through your device settings. This can resolve many functionality pr... ⇲

Inability to log in consistently

Fix: Ensure you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it. A... ⇲

Crashes issue

Frequent glitches and crashes

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. If the app continues to crash, try clearing the a... ⇲