fix problems on Think Bank [iphone]

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—— Run into issues on Think Bank? Get help pending when official support gets back to you!

Think Bank - Think Online
Info:
company: Think Mutual Bank
: http://www.thinkbank.com
: www.thinkbank.com
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Updates issue

Lost functionality in new app

Fix: Review the app's update notes or help section to understand what features may have been removed or changed. Familiarize yourself with the ne... ⇲
 
Payments issue

Check deposit issues with larger checks

Fix: Ensure that you are following the app's guidelines for check deposits, including proper alignment and lighting when taking photos of the che... ⇲

Cannot pay multiple bills at once

Fix: Check if the app has a feature for batch payments or multiple bill payments. If not, you may need to pay each bill individually. OR Consi... ⇲
 
Compatibility issue

Requires newer iOS version

Fix: Check your device's current iOS version by going to Settings > General > About. If your device is eligible for an update, go to Settings > G... ⇲

Inability to access app on older devices

Fix: If your device is not compatible with the latest app version, check if you can download an older version of the app from a trusted source, t... ⇲
 
Bugs issue

Frequent errors during transactions

Fix: Ensure that your internet connection is stable during transactions. If you experience errors, try logging out and back into the app before a... ⇲
 
Search issue

Search function is ineffective

Fix: Try using more specific keywords or filters when searching within the app. Ensure that you are using the correct terminology that the app re... ⇲
 
Freezing issue

Think Bank locks during check scanning

Fix: Ensure that you are in a well-lit area and that the check is flat and properly aligned within the camera frame. Avoid moving the camera whil... ⇲
 
Notifications issue

No confirmation for deposits

Fix: After making a deposit, check your email or notifications for any confirmation messages. If you do not receive one, take a screenshot of the... ⇲

No reference number for deposits

Fix: Take a screenshot of the deposit confirmation screen if available, as this may serve as a reference for your records. OR If the app does... ⇲
 
Slow issue

Slow performance and loading times

Fix: Close any other apps running in the background to free up system resources. Restart your device to improve overall performance. OR Check... ⇲
 
Account issue

Inconsistent account balance display

Fix: Refresh the app or log out and back in to see if the balance updates correctly. Ensure that you have a stable internet connection during thi... ⇲

No cross account transfer function

Fix: Check if the app has a feature for linking multiple accounts. If not, you may need to transfer funds manually between accounts using the web... ⇲

Pending transactions unclear

Fix: Look for a section in the app that specifically lists pending transactions. If not available, check your transaction history for any recent... ⇲
 
Network issue

Think Bank often down or unresponsive

Fix: Check the app's status on social media or forums to see if other users are experiencing similar issues. This can help determine if it's a wi... ⇲
 
Login issue

Frequent password resets required

Fix: Ensure that you are using a strong password that meets the app's security requirements. Avoid using easily guessable passwords. OR If the... ⇲
 
Customization issue

Customization options limited

Fix: Explore the app settings to see if there are any available customization options that you may have overlooked. OR If customization is lim... ⇲
 
Syncing issue

Think Bank fails to sync properly

Fix: Ensure that your internet connection is stable. Try logging out and back into the app to force a sync. OR If syncing issues persist, cons... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
2.4%

Neutral
1.8%

~ from our NLP analysis of 8,757 combined software ratings.

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 Private Data Think Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location