fix problems on MCB [iphone]

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—— Run into issues on MCB ? Get help pending when official support gets back to you!

MCB Mobile Banking Curaçao
Info:
company: Maduro and Curiel's Bank N.V.
: http://www.mcb-bank.com
Chat with our AI-based MCB Support
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UI issue

Poor user interface and experience

Fix: Familiarize yourself with the app by exploring its features. Sometimes, user experience improves with practice. Look for any tutorial or hel... ⇲

New system is not user-friendly

Fix: Take time to explore the new features and layout of the app. Sometimes, user experience improves with familiarity. Look for any tutorials or... ⇲
 
Login issue

Cannot log out on tablet

Fix: Try closing the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off th... ⇲

Confusing error messages after successful login

Fix: Take note of the specific error messages you receive and try to identify any patterns. If the messages are related to connectivity, ensure y... ⇲

Login info not retained

Fix: Check if the app has an option to remember your login information. If it does, ensure that this option is enabled before logging in. OR I... ⇲

Credentials not recognized on PC

Fix: Ensure that you are using the correct credentials. If you have recently changed your password on the app, make sure to use the updated passw... ⇲
 
Support issue

Poor instructions and customer service

Fix: Look for a help or FAQ section within the app or on the official website. These resources often provide answers to common questions and issu... ⇲
 
Crashes issue

MCB crashes on login

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage to check. If storage is low, delete unnecessary... ⇲

Face ID login crashes app

Fix: Disable Face ID for the app by going to Settings > Face ID & Passcode, then toggle off the app. You can log in using your password instead.... ⇲
 
Installation issue

Communication failure message during installation

Fix: Ensure you have a stable internet connection during installation. Try switching between Wi-Fi and mobile data to see if that resolves the is... ⇲
 
Bugs issue

Inability to print transaction receipts

Fix: Check if the app has a built-in feature to email or export transaction receipts. This can be a workaround to print them from your email or a... ⇲
 
Updates issue

No update available for new iOS version

Fix: Check the App Store for any available updates for the app. Go to the App Store, tap on your profile icon, and scroll down to see if the app... ⇲
 
Network issue

MCB no longer connects after update

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if that resolves the connectivity... ⇲
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 what users are saying
Good experience
51.7%

Bad experience
43.2%

Neutral
5.1%

~ from our NLP analysis of 118 combined software ratings.

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Tikkie

 Private Data MCB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content