fix problems on EGate Digi [iphone]

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—— Run into issues on EGate Digi? Get help pending when official support gets back to you!

eGate Digi
Info:
company: emz - Hanauer GmbH & Co KGaA
: https://www.emz-et.com/en/contacts/
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Support issue

Impossible to report errors

Fix: Look for a feedback option within the app settings. Navigate to Settings or Help within the app to find any available options for reporting... ⇲
 
Login issue

Requires login instead of fingerprint

Fix: Check your device settings. Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the eGate Digi app is enabled for F... ⇲

Logs out every time

Fix: Check your device's settings for any battery-saving modes that may be affecting app performance. Go to Settings > Battery and disable Low Po... ⇲

Fails to recognize user during login

Fix: Double-check your login credentials for typos. Ensure that Caps Lock is not on and that you are entering the correct username and password.... ⇲
 
Permissions issue

Access denied errors

Fix: Verify your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, use the... ⇲

Requires key card unexpectedly

Fix: Check if the app settings have an option to manage key card requirements. Navigate to the settings within the app to see if you can adjust t... ⇲
 
Security issue

Forces password changes

Fix: Review the app's security settings. Some apps have security policies that require regular password changes. Check if this is a feature of eG... ⇲
 
Performance issue

Inconsistent app performance

Fix: Close other apps running in the background. Double-tap the Home button (or swipe up from the bottom on newer models) and swipe up on apps to... ⇲

Works inconsistently

Fix: Check for app updates regularly. Go to the App Store and ensure you have the latest version of eGate Digi, as updates often fix bugs and imp... ⇲
 
Account issue

Contract expiration issues

Fix: Review your account settings within the app. Look for any notifications or alerts regarding contract status and follow the prompts to renew... ⇲
 
Installation issue

Needs frequent app deletion and reloading

Fix: Regularly clear the app cache as mentioned earlier. This can help reduce the need for frequent deletions. Go to Settings > General > iPhone... ⇲
 
Connectivity issue

Bluetooth fails to open bins

Fix: Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on if it is off. Also, check if the eGate Digi app has... ⇲
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 what users are saying
Bad experience
90.0%

Good experience
10.0%

Neutral
0.0%

~ from our NLP analysis of 20 combined software ratings.

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 Private Data eGate Digi collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location