fix problems on Photobook [iphone]

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—— Run into issues on Photobook? Get help pending when official support gets back to you!

Photobook: Shop Gifts & Prints
Info:
company: Photobook Worldwide
: http://www.pbww.org/photobook-app-faq
: www.pbww.org
Chat with our AI-based Photobook Support
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Syncing issue

Inability to transfer projects between app and website

Fix: 1. Check for Sync Options: Look for any sync options within the app settings that might allow you to save your project to the cloud or your... ⇲
 
Support issue

Poor customer support

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that can provide answers to common issues without needing to contact support.... ⇲

No response from AI assistance

Fix: 1. Try Different Queries: If the AI is not responding, try rephrasing your question or asking a different one to see if it can provide assis... ⇲
 
Payments issue

Delayed order processing

Fix: 1. Check Order Status: Regularly check the order status in the app or website to see if there are any updates. Sometimes delays are communic... ⇲

High custom fees for shipping

Fix: 1. Research Shipping Options: Before placing an order, check if there are different shipping options available that may have lower fees. Som... ⇲
 
Quality issue

Quality issues with printed products

Fix: 1. Review Print Settings: Ensure that you are using the correct settings for your images (resolution, size) before placing an order. Higher... ⇲
 
UI issue

Difficult navigation

Fix: 1. Familiarize Yourself: Spend some time exploring the app to become familiar with its layout and features. This can help reduce frustration... ⇲
 
Customization issue

Inability to select and arrange photos

Fix: 1. Check for Updates: Ensure the app is updated, as newer versions may have improved features for photo selection and arrangement. 2. Use a... ⇲
 
Notifications issue

No confirmation of order

Fix: 1. Check Spam/Junk Folder: Sometimes confirmation emails can end up in the spam or junk folder. Make sure to check there for any missed comm... ⇲

Marketing emails but no order updates

Fix: 1. Adjust Email Preferences: Check your email preferences in the app settings to ensure you are subscribed to order updates and not just mar... ⇲
 
Uploads issue

Photobook does not allow reuploading of photos

Fix: 1. Check for Updates: Ensure the app is updated, as newer versions may allow for reuploading photos. 2. Delete and Re-upload: If you need to... ⇲
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 what users are saying
Good experience
55.0%

Bad experience
35.0%

Neutral
10.0%

~ from our NLP analysis of 60 combined software ratings.

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 Private Data Photobook collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics