fix problems on Lancet Labs [iphone]

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Lancet Labs Mobile

Info:

company: Lancet Laboratories

: http://www.lancet.co.za

Chat with our AI-based Lancet Labs Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

app crashes when trying to access results

Fix: 1. Restart the app: Close the Lancet Labs Mobile app completely and then reopen it. This can clear temporary glitches. 2. Update the app: Go... »»

authentication issues prevent login

Fix: 1. Verify credentials: Double-check your username and password for any typos. 2. Reset password: If you suspect your password is incorrect,... »»

Registration issue

registration process fails

Fix: 1. Ensure all fields are filled correctly: Go through the registration form and make sure all required fields are completed accurately. 2. C... »»

error messages during registration

Fix: 1. Double-check all fields: Ensure that all required fields are filled out correctly and that there are no typos. 2. Avoid special character... »»

no SMS or call for registration confirmation

Fix: 1. Check your phone number: Ensure that the phone number linked to your account is correct and able to receive SMS. 2. Resend confirmation:... »»

inability to register due to unclear instructions

Fix: 1. Review the registration form: Go through the registration form carefully to ensure you understand each field. 2. Look for help sections:... »»

UI issue

results not displaying

Fix: 1. Refresh the app: Pull down on the results screen to refresh the data. 2. Check for updates: Ensure the app is updated to the latest versi... »»

poor user experience

Fix: 1. Familiarize with the app: Spend some time exploring the app to understand its layout and features better. 2. Provide feedback: While you... »»

design issues hinder password creation

Fix: 1. Use a simple password: Try creating a password that meets the app's requirements but avoids complex characters that may not be accepted.... »»

Security issue

otp functionality not working

Fix: 1. Check your phone number: Ensure that the phone number linked to your account is correct and able to receive SMS. 2. Resend OTP: Look for... »»

Support issue

no contact support available

Fix: 1. Check the app for FAQs: Look for a help or FAQ section within the app that may provide answers to common issues. 2. Visit the official we... »»

Bugs issue

fields are null

Fix: 1. Restart the app: Close and reopen the app to see if the fields populate correctly. 2. Check for updates: Ensure the app is updated to the... »»

incomplete test information

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as updates may fix bugs related to displaying test information. 2. Re... »»

Loading issue

hard refresh required to see results

Fix: 1. Pull down to refresh: On the results screen, pull down to refresh the data. 2. Log out and log back in: This can sometimes reset the sess... »»

app fails to load after inputting pin

Fix: 1. Restart the app: Close the app completely and reopen it to see if it loads correctly. 2. Check for updates: Ensure the app is updated to... »»

Account issue

no option to reset username

Fix: 1. Check the app settings: Look for any account settings or profile options that may allow you to view or change your username. 2. Use the e... »»

app does not recognize user ID

Fix: 1. Verify your user ID: Double-check that you are entering the correct user ID without any typos. 2. Restart the app: Close and reopen the a... »»

Syncing issue

latest patient results not available

Fix: 1. Refresh the results: Pull down on the results screen to refresh the data. 2. Check for updates: Ensure the app is updated to the latest v... »»

Compatibility issue

app does not work on multiple devices

Fix: 1. Ensure you are logged in with the same account: Make sure you are using the same credentials on all devices. 2. Check for device compatib... »»