fix problems on Black Diamond Wealth Plat [iphone]

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—— Run into issues on Black Diamond Wealth Plat? Get help pending when official support gets back to you!

Black Diamond Wealth Platform
Info:
company: Black Diamond Performance Reporting, LLC
: http://blackdiamond.advent.com/
: www.advent.com
Chat with our AI-based Black Diamond Wealth Plat Support
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Bugs issue

Custom date resets when navigating pages

Fix: Try to use the back button or navigation menu to return to the previous page instead of using the home button, as this may help retain your... ⇲

Basic functionality for tracking finances

Fix: Explore the app's settings to see if there are any advanced features that can be enabled for better tracking. Look for options related to bu... ⇲
 
Login issue

Biometric sign-in frequently drops

Fix: Ensure that your device's biometric settings are correctly configured. Go to 'Settings' > 'Face ID & Passcode' or 'Touch ID & Passcode' and... ⇲

Black Diamond Wealth Plat rejects valid login credentials

Fix: Double-check that you are entering your credentials correctly, including case sensitivity and any special characters. If you have forgotten... ⇲

Requires password reset for sign-in

Fix: If the app frequently requires password resets, ensure that you are using a strong, unique password that meets the app's security requiremen... ⇲
 
Updates issue

Delayed account value updates

Fix: Check your internet connection to ensure it is stable. If the connection is weak, try switching to a different Wi-Fi network or using mobile... ⇲
 
Account issue

Difficult to add third-party accounts

Fix: Ensure you are following the correct procedure for adding accounts. Look for a 'Link Account' or 'Add Account' option in the settings and fo... ⇲
 
Syncing issue

Accounts stop updating without notice

Fix: Check the app's settings for any options related to account syncing or refresh intervals. Adjust these settings to ensure regular updates.... ⇲
 
UI issue

No full-screen mode on iPad Pro in landscape

Fix: Try rotating your iPad to portrait mode to see if the app adjusts to a full-screen view. Some apps may not support landscape mode fully. O... ⇲
 
Support issue

No feedback option for usability

Fix: Use the app's existing features to document your feedback, such as taking screenshots or notes, and keep them for your records. OR Consid... ⇲

No support contact available

Fix: Look for a help or FAQ section within the app that may provide answers to common issues. This can often be found in the settings or main men... ⇲
 
Customization issue

Limited user control over features

Fix: Explore the app's settings thoroughly to see if there are any hidden options that allow you to customize features. Sometimes, advanced setti... ⇲
 
Loading issue

Black Diamond Wealth Plat fails to open past title page

Fix: Force close the app by swiping it away in the app switcher and then reopening it. This can resolve temporary loading issues. OR If the pr... ⇲
 
Security issue

Security verification methods do not work

Fix: Ensure that your device's date and time settings are correct, as incorrect settings can interfere with security verification processes. Set... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
67.1%

Bad experience
24.1%

Neutral
8.9%

~ from our NLP analysis of 79 combined software ratings.

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 Private Data Black Diamond Wealth Plat collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics