fix problems on Merkur [iphone]

—— Run into issues on Merkur? Get help pending when official support gets back to you!

Merkur: Aktuelle Nachrichten

Info:

company: Ippen Digital GmbH & Co. KG

: https://www.ippen-digital.de/mobil/

Chat with our AI-based Merkur Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

app freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Merkur app of... »»

slow loading times

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, find the Merkur app, and select 'Offload App'. This will remove th... »»

Crashes issue

frequent crashes

Fix: 1. Update the app to the latest version by going to the App Store, tapping on your profile icon, and scrolling to see if Merkur has an updat... »»

Downloads issue

limited offline functionality

Fix: 1. Check if the app has a feature to download content for offline viewing. Look for a download icon or option within the app settings. 2. If... »»

Support issue

poor customer support

Fix: 1. Look for a FAQ or help section within the app or on the official website. This may provide answers to common issues without needing to co... »»

Notifications issue

inconsistent notifications

Fix: 1. Go to Settings > Notifications > Merkur and ensure that notifications are enabled. Check that the alert style is set to your preference (... »»

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring all the tabs and sections. Take note of where key features are located. 2. Look for... »»

Customization issue

lack of customization options

Fix: 1. Explore the app settings thoroughly to see if there are any hidden customization options that you may have missed. 2. If customization is... »»

Battery issue

high battery consumption

Fix: 1. Check which apps are consuming the most battery by going to Settings > Battery. If Merkur is using a lot of battery, consider limiting yo... »»

Compatibility issue

limited device compatibility

Fix: 1. Check the app's compatibility requirements in the App Store to ensure your device meets them. If your device is not compatible, consider... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.5%

Bad experience

4.8%

Neutral

4.8%

~ from our NLP analysis of 21 combined software ratings.

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Private Data Merkur collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Usage Data