fix problems on Kinepolis [iphone]

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—— Run into issues on Kinepolis? Get help pending when official support gets back to you!

Kinepolis
Info:
company: Kinepolis Group N.V.
: https://kinepolis.be/nl/faq-page
: www.kinepolis.com
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Registration issue
account creation issues

Fix: 1. Ensure correct information: Double-check that all required fields are filled out correctly and that your email address is valid. 2. Reset... »»
 
Bugs issue
data resets after inactivity

Fix: 1. Regularly use the app: To prevent data resets, make it a habit to open the app at least once a week. 2. Check app settings: Look for any... »»
seat reservation issues

Fix: 1. Refresh the app: Close and reopen the app to refresh the seat selection process. 2. Check for updates: Ensure the app is updated to the l... »»
features fail to work

Fix: 1. Restart the app: Close the app completely and reopen it to see if the features start working again. 2. Check for updates: Go to the App S... »»
 
Account issue
account deletion without notice

Fix: 1. Review account settings: Check if there are any settings related to account management that might explain the deletion. 2. Keep records:... »»
 
UI issue
confusing navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its structure. Take notes on where key features are... »»
poor organization

Fix: 1. Explore all sections: Take time to explore different sections of the app to familiarize yourself with its organization. 2. Use search fun... »»
 
Freezing issue
app freezes on home page

Fix: 1. Restart the app: Force close the app and reopen it to see if it resolves the freezing issue. 2. Update the app: Check for updates in the... »»
 
Settings issue
language settings malfunction

Fix: 1. Check device language settings: Go to Settings > General > Language & Region and ensure your preferred language is set correctly. 2. Chan... »»
 
Compatibility issue
missing location support

Fix: 1. Enable location services: Go to Settings > Privacy > Location Services and ensure that location services are enabled for the Kinepolis ap... »»
 
Syncing issue
purchased tickets not saved

Fix: 1. Check purchase confirmation: Ensure you received a confirmation email for your ticket purchase. If not, try purchasing again. 2. Refresh... »»
 
Login issue
login issues

Fix: 1. Reset password: If you’re having trouble logging in, use the 'Forgot Password' feature to reset your password. 2. Check username/email: E... »»
 
Updates issue
long update times

Fix: 1. Check internet connection: Ensure you have a stable and fast internet connection while updating the app. 2. Update during off-peak hours:... »»
frequent update failures

Fix: 1. Check storage space: Ensure your device has enough storage space for the update by going to Settings > General > iPhone Storage. 2. Resta... »»
 
Notifications issue
unable to turn off notifications

Fix: 1. Go to Settings: Open the Settings app on your iPhone, scroll down to Kinepolis, and adjust the notification settings to your preference.... »»
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 what users are saying
Bad experience
70.4%

Good experience
25.9%

Neutral
3.7%

~ from our NLP analysis of 27 combined software ratings.

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 Private Data Kinepolis collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Browsing History
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Browsing History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics