fix problems on East West Bank [iphone]

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East West Bank Mobile
Info:
company: East West Bank
: https://www.eastwestbank.com/en/contact-us
: www.eastwestbank.com
Chat with our AI-based East West Bank Support
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Account issue

Account lock issues

Fix: Make sure you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it... ⇲

Missing mortgage details

Fix: Verify that your mortgage account is linked to your mobile banking app. Go to the account settings and check if the mortgage account is list... ⇲

Account closing issues after deposit

Fix: Before closing an account, ensure that all pending transactions have cleared. Check your transaction history to confirm this. OR If you e... ⇲

Frequent account lockouts

Fix: Ensure that you are using the correct login credentials. If you are unsure, use the 'Forgot Password' feature to reset your password. OR... ⇲
 
Payments issue

Invalid amount error during transactions

Fix: Double-check the amount you are entering for the transaction. Ensure it is within the allowed limits set by the bank and that you are not us... ⇲

Internal transfers delayed

Fix: Check the transfer limits and processing times for internal transfers in the app's help section. Some transfers may take longer depending on... ⇲
 
Freezing issue

East West Bank freezes during transaction search

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app and try the search a... ⇲

Search bar consistently freezes

Fix: Clear the app's cache and data if possible. Go to your iPhone settings, find the East West Bank Mobile app, and select 'Clear Cache' or 'Res... ⇲
 
Camera issue

Mobile deposit feature fails to capture checks

Fix: Ensure that you are in a well-lit area when taking pictures of the check. Hold the check flat and steady, and make sure all four corners are... ⇲

Difficulties in check recognition

Fix: Ensure that the check is placed on a flat surface and that there is good lighting when taking a picture. Avoid shadows and reflections that... ⇲
 
UI issue

Lack of deposit confirmation visibility

Fix: Check your notifications settings within the app to ensure that deposit confirmations are enabled. Go to Settings > Notifications and ensure... ⇲

Inadequate calendar view for bill payment

Fix: Use a third-party calendar app to track your bill payments. You can set reminders for due dates and sync them with your mobile banking app.... ⇲

Inconvenient transaction history display

Fix: Check if there are any settings in the app that allow you to customize the transaction history view, such as sorting or filtering options.... ⇲
 
Notifications issue

Discontinued important notification service

Fix: Check the app settings to see if there are any new notification options available. Sometimes, services are replaced with new features that m... ⇲
 
Search issue

Limited search functionality for transactions

Fix: Try using specific keywords or dates when searching for transactions. This can help narrow down the results and improve search accuracy. O... ⇲
 
Support issue

Customer service inefficiencies

Fix: Utilize the app's FAQ or help section for common issues. This can often provide quicker solutions than waiting for customer service. OR I... ⇲
 
Features issue

Lack of essential online banking functions

Fix: Review the app's features in the help section to ensure you are aware of all available functions. Sometimes, features may be hidden or not i... ⇲
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 what users are saying
Good experience
96.7%

Neutral
2.5%

Bad experience
0.8%

~ from our NLP analysis of 28,685 combined software ratings.

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Firstrade: Invest & Trade

 Private Data East West Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics