fix problems on Booking.com [iphone]

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—— Run into issues on Booking.com? Get help pending when official support gets back to you!

Booking.com: Hotels & Travel
Info:
company: Booking.com
: http://www.booking.com/general.html?tmpl=docs/customer_service&lang=en-us
: www.booking.com
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Availability issue

Inconsistent hotel availability

Fix: To avoid issues with hotel availability, always check the booking conditions before finalizing your reservation. Look for properties that of... ⇲
 
Bookings issue

Overbooking issues

Fix: To minimize the risk of overbooking, always book accommodations that have a high rating and positive reviews regarding their reliability. Af... ⇲

Issues with rental car bookings

Fix: When booking a rental car, ensure that you read the terms and conditions carefully, especially regarding pick-up and drop-off locations. If... ⇲

Problems with key pickup for rentals

Fix: To avoid key pickup issues, confirm the pick-up location and time with the rental company before your arrival. Make sure you have all necess... ⇲
 
Communication issue

Lack of clear communication

Fix: To improve communication, make sure to enable notifications for the Booking.com app. This way, you will receive real-time updates about your... ⇲
 
Security issue

Security deposit information is unclear

Fix: Before booking, check the hotel’s policies regarding security deposits in the 'Policies' section of the listing. If this information is not... ⇲
 
Bugs issue

Booking.com glitches and bugs

Fix: If you experience glitches or bugs in the app, first try closing the app completely and reopening it. If the problem persists, check for upd... ⇲
 
Settings issue

Difficulties in modifying reservations

Fix: To modify a reservation, go to 'My Bookings' in the app, select the booking you want to change, and look for the 'Modify' option. Follow the... ⇲
 
Support issue

Limited assistance with cancellations

Fix: To cancel a reservation, go to 'My Bookings', select the booking, and choose the 'Cancel' option. Make sure to review the cancellation polic... ⇲

Inadequate support for urgent issues

Fix: For urgent issues, use the live chat feature in the app, as it often provides quicker responses than email or phone support. Be sure to clea... ⇲

Poor handling of complaints

Fix: If you have a complaint, document all relevant details, including dates, times, and the nature of the issue. Use the app to submit your comp... ⇲
 
Reviews issue

Misleading hotel reviews

Fix: To get a more accurate picture of a hotel, look for reviews that include photos and detailed descriptions. Focus on recent reviews, as they... ⇲
 
Procedures issue

Complicated check-in procedures

Fix: Before your arrival, check the hotel’s check-in policy in the app. If you have questions, contact the hotel directly to clarify any complica... ⇲
 
Search issue

Inability to filter out properties with security deposits

Fix: Currently, the app may not have a direct filter for security deposits. As a workaround, read the property descriptions carefully and check t... ⇲
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 what users are saying
Good experience
96.6%

Neutral
1.8%

Bad experience
1.7%

~ from our NLP analysis of 1,132,782 combined software ratings.

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 Private Data Booking.com collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers