fix problems on Illinois [iphone]

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—— Run into issues on Illinois? Get help pending when official support gets back to you!

Illinois
Info:
company: University of Illinois
: https://techservices.illinois.edu/get-help
: app.illinois.edu
Chat with our AI-based Illinois Support
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Privacy issue

Login requires high privacy settings

Fix: Adjust your device's privacy settings by going to Settings > Privacy & Security. Ensure that the app has the necessary permissions to functi... ⇲
 
UI issue

Login buttons become unresponsive

Fix: Try restarting the app or your device. If the issue persists, clear the app cache by going to Settings > General > iPhone Storage, selecting... ⇲

Meal swipe and dining dollar history not visible

Fix: Check if there is a specific section in the app for dining services or meal plans. If not, consider reaching out to your institution's dinin... ⇲

Sign in button missing in profile dropdown

Fix: Try refreshing the app or logging out and back in. If the button is still missing, check for updates in the App Store. OR If the issue pe... ⇲

Map navigation is difficult

Fix: Familiarize yourself with the map features by exploring the app's help section or user guide, if available. This can help you understand how... ⇲

Important features are hard to find

Fix: Explore the app's main menu thoroughly and take notes of where features are located. If available, consult the app's FAQ or help section for... ⇲

User interface is not user-friendly

Fix: Take time to explore the app's layout and familiarize yourself with its navigation. Look for tutorials or guides that may help you understan... ⇲

Building access process is cumbersome

Fix: Familiarize yourself with the building access procedures by checking your institution's website or contacting campus security for guidance.... ⇲

Lack of consolidated test result view

Fix: Check if there is a specific section in the app for viewing all test results. If not, consider keeping a personal log of your results for ea... ⇲
 
Compatibility issue

Illinois unusable on certain devices due to formatting issues

Fix: Check for any available updates for the app in the App Store, as developers may have released fixes for formatting issues on specific device... ⇲

NetID buttons require browser change to function

Fix: If you encounter issues with NetID buttons, try accessing them through Safari or another browser that is compatible with the app's requireme... ⇲
 
Search issue

Map search functionality is limited

Fix: Try using alternative map applications like Google Maps or Apple Maps for more comprehensive search options while using the app. OR ⇲
 
Loading issue

Illinois occasionally stuck on loading screen

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Reopen the app to see if it loads proper... ⇲
 
Login issue

Login process is unclear

Fix: Review the login instructions provided within the app or on the institution's website. Make sure you are entering the correct credentials an... ⇲

Cumbersome login for test results

Fix: Create a bookmark for the login page to streamline access. Use a password manager to save your credentials for quicker logins. OR If poss... ⇲
 
Crashes issue

Illinois crashes on download

Fix: Ensure you have enough storage space on your device by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if nee... ⇲
 
Slow issue

Accessing COVID test results is slower

Fix: Check if there are specific times when the app is less busy, as accessing results during peak times may slow down the process. Try accessing... ⇲
 
Permissions issue

Feedback submission blocked

Fix: Try clearing the app's cache or reinstalling the app to see if that resolves the issue with feedback submission. OR If feedback submissio... ⇲
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 what users are saying
Bad experience
58.5%

Good experience
36.6%

Neutral
4.9%

~ from our NLP analysis of 82 combined software ratings.

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 Private Data Illinois collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics