fix problems on Surge Guard [iphone]

—— Run into issues on Surge Guard? Get help pending when official support gets back to you!

Surge Guard

Info:

company: Southwire Company

: https://www.southwire.com/recreational-power#form

Chat with our AI-based Surge Guard Support

🛠️ Common Surge Guard Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Surge Guard crashes when trying to connect via Bluetooth

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... ⇲

Surge Guard shows incorrect power status

Fix: 1. Ensure the device is properly connected: Disconnect and reconnect the Surge Guard device to your iPhone via Bluetooth. Sometimes, a poor... ⇲

Bugs issue

No data displayed after connection

Fix: 1. Verify Bluetooth connection: Ensure that the Surge Guard device is properly paired with your iPhone. Go to Settings > Bluetooth and check... ⇲

Surge Guard does not provide error timestamps

Fix: 1. Manually log errors: Keep a manual log of any errors you encounter, noting the time and nature of the error. This can help you track patt... ⇲

Surge Guard only shows information for one line

Fix: 1. Check device settings: Ensure that the Surge Guard device is set up to monitor multiple lines if applicable. Refer to the user manual for... ⇲

Surge Guard shows zero readings despite power being on

Fix: 1. Verify device connection: Ensure that the Surge Guard device is properly connected to your iPhone via Bluetooth. Check the Bluetooth sett... ⇲

Network issue

Surge Guard fails to pair with device

Fix: 1. Ensure Bluetooth is enabled: Go to Settings > Bluetooth and make sure Bluetooth is turned on. If it is already on, toggle it off and back... ⇲

Bluetooth connectivity is unreliable

Fix: 1. Move closer to the device: Ensure that you are within the recommended range for Bluetooth connectivity, typically within 30 feet. Walls a... ⇲

No connection code displayed during pairing

Fix: 1. Check the user manual: Refer to the Surge Guard user manual for specific instructions on how to find the connection code, as it may vary... ⇲

Surge Guard detects device but fails to connect

Fix: 1. Forget and re-pair the device: Go to Settings > Bluetooth, find the Surge Guard device, tap the 'i' icon, and select 'Forget This Device'... ⇲

Updates issue

Requires firmware updates for functionality

Fix: 1. Check for firmware updates: Open the Surge Guard app and navigate to the settings or device management section to see if a firmware updat... ⇲

Requires shipping for software upgrades

Fix: 1. Check for over-the-air updates: Look in the Surge Guard app settings for an option to update the firmware over the air, which can elimina... ⇲

Compatibility issue

Inconsistent performance across devices

Fix: 1. Test on multiple devices: If possible, test the Surge Guard app on different iPhones to see if the issue persists. This can help determin... ⇲

Freezing issue

Surge Guard hangs during connection attempts

Fix: 1. Restart the app: Close the Surge Guard app completely and reopen it. This can help clear any temporary issues causing it to hang. 2. Chec... ⇲

Ads issue

False advertising regarding Bluetooth features

Fix: 1. Review the app's documentation: Check the user manual or app description for clarification on the advertised features. Sometimes, feature... ⇲