fix problems on STEPPI [iphone]

—— Run into issues on STEPPI? Get help pending when official support gets back to you!

STEPPI

Info:

company: Steppi

: https://www.steppi.com/

: www.steppi.com

Chat with our AI-based STEPPI Support

🛠️ Common STEPPI Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

data sync issues

Fix: 1. Ensure that both your iPhone and the STEPPI app are updated to the latest version. Go to the App Store, tap on your profile icon, and che... ⇲

inaccurate step tracking

Fix: 1. Ensure that the STEPPI app has permission to access your motion and fitness activity. Go to Settings > Privacy > Motion & Fitness and mak... ⇲

Registration issue

registration problems

Fix: 1. Double-check that you are entering all required fields correctly, including email and password. Ensure there are no typos. 2. If you are... ⇲

Account issue

invalid phone number error

Fix: 1. Ensure that you are entering your phone number in the correct format, including the country code. For example, for the US, it should star... ⇲

Bugs issue

bugs and glitches

Fix: 1. Restart the STEPPI app. Close it completely and then reopen it to see if the issue resolves. 2. Clear the app's cache by going to Settin... ⇲

Ads issue

excessive ads

Fix: 1. Check if the app offers a premium version or subscription that removes ads. If so, consider upgrading for an ad-free experience. 2. If y... ⇲

Network issue

connection issues with devices

Fix: 1. Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. 2. Make sure the device you are trying to... ⇲

UI issue

unable to select nationality

Fix: 1. Check if the app is updated to the latest version. Go to the App Store and update if necessary. 2. Restart the app and try again. Someti... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.2%

Bad experience

15.3%

Neutral

3.5%

~ from our NLP analysis of 85 combined software ratings.

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Private Data STEPPI collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location