fix problems on SSTP Connect [iphone]

—— Run into issues on SSTP Connect? Get help pending when official support gets back to you!

SSTP Connect

Info:

company: Domosekai Limited

: https://www.domosekai.com/sstp/help.html

: www.domosekai.com

Chat with our AI-based SSTP Connect Support

🛠️ Common SSTP Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

VPN disconnects when screen turns off

Fix: Go to your iPhone's Settings, then tap on 'Display & Brightness'. Set 'Auto-Lock' to 'Never' to prevent the screen from turning off while us... ⇲

Cannot import self-signed client certificate

Fix: Ensure that the self-signed certificate is properly installed on your iPhone. You can do this by emailing the certificate to yourself, openi... ⇲

Network issue

Safari fails to open webpages after disconnecting

Fix: Clear Safari's cache and data by going to Settings > Safari > Clear History and Website Data. This can help resolve any lingering issues aft... ⇲

Connection keeps disconnecting and reloading

Fix: Switch to a different VPN server within the app. Sometimes, specific servers may be overloaded or experiencing issues, so trying another ser... ⇲

Weak connection leads to frequent disconnections

Fix: Move closer to your Wi-Fi router or switch to a different Wi-Fi network with a stronger signal. If using cellular data, ensure you are in an... ⇲

Updates issue

Disconnecting takes longer after update

Fix: Try restarting the app after each use. Close the app completely by swiping it away in the app switcher, then reopen it. This can help improv... ⇲

Compatibility issue

Lower version of iPhone 5s cannot connect

Fix: Check if the app is compatible with your iPhone's iOS version. Go to Settings > General > About and check your iOS version. If it's outdated... ⇲

Account issue

Corrupted user profiles cause connection issues

Fix: Delete the existing user profile in the app and create a new one. Go to the app settings, find the profile management section, and remove th... ⇲

Crashes issue

SSTP Connect crashes when editing or adding new profile

Fix: Try uninstalling and reinstalling the app. This can clear any corrupted files that may be causing the crashes. Make sure to back up your pro... ⇲

Security issue

TLS SNI support is not functional

Fix: Check the app settings to ensure that TLS SNI support is enabled. If it is not, enable it and restart the app to see if that resolves the is... ⇲