fix problems on ATH Business [iphone]

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—— Run into issues on ATH Business? Get help pending when official support gets back to you!

ATH Business
Info:
company: EVERTEC
: https://ath.business/en/faq
: ath.business
Chat with our AI-based ATH Business Support
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Crashes issue

ATH Business closes when exporting transactions

Fix: 1. Ensure sufficient storage: Check your iPhone's storage by going to Settings > General > iPhone Storage. If storage is low, delete unneces... ⇲

Touch ID or Face ID causes crashes

Fix: 1. Disable Touch ID/Face ID: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and disable the feature for the ATH Business app.... ⇲
 
Notifications issue

No notifications for received payments

Fix: 1. Check notification settings: Go to Settings > Notifications > ATH Business and ensure that notifications are enabled. Make sure that 'All... ⇲

No text message notifications for payments

Fix: 1. Check notification settings: Go to Settings > Notifications > ATH Business and ensure that text message notifications are enabled. 2. Ver... ⇲
 
Installation issue

Requires daily reinstallation

Fix: 1. Check for software updates: Ensure your iPhone is running the latest version of iOS by going to Settings > General > Software Update. Upd... ⇲
 
Account issue

Cannot open account

Fix: 1. Verify account details: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Pas... ⇲

ATH Business does not recognize existing email

Fix: 1. Check for typos: Ensure that you are entering your email address correctly, without any extra spaces or incorrect characters. 2. Reset yo... ⇲
 
Security issue

Error during security question setup

Fix: 1. Restart the app: Close the app completely and reopen it to see if the error persists. 2. Use different questions: If the app allows, try... ⇲
 
Payments issue

Inability to add card

Fix: 1. Check card details: Ensure that you are entering the correct card number, expiration date, and CVV. Double-check for any typos. 2. Ensure... ⇲

High transaction fees without value

Fix: 1. Review fee structure: Check the app or the website for a detailed breakdown of transaction fees to understand what you are being charged... ⇲
 
UI issue

No visibility of transaction totals

Fix: 1. Check app settings: Look for any settings related to transaction visibility or reporting within the app and ensure they are enabled. 2. U... ⇲
 
Loading issue

ATH Business stuck on initial questions

Fix: 1. Restart the app: Force close the app and reopen it to see if it allows you to proceed past the initial questions. 2. Clear app data: If t... ⇲
 
Support issue

Limited customer service response

Fix: 1. Check FAQs: Look for a Frequently Asked Questions section within the app or on the website for common issues and solutions. 2. Use altern... ⇲
 
Bugs issue

Inconsistent functionality with QR code scanning

Fix: 1. Ensure good lighting: Make sure the QR code is well-lit and not blurry. Try scanning in different lighting conditions. 2. Clean the camer... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
47.0%

Good experience
43.6%

Neutral
9.4%

~ from our NLP analysis of 117 combined software ratings.

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 Private Data ATH Business collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics