fix problems on VitaDock+ [iphone]

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—— Run into issues on VitaDock+? Get help pending when official support gets back to you!

VitaDock+
Info:
company: Medisana GmbH
: https://medisana.zendesk.com/hc/en-us
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Syncing issue

Data not syncing with scale

Fix: 1. Ensure that the scale is turned on and in range of your iPhone. 2. Check that the scale is connected to the app by going to the app's set... ⇲

Lost data after app disconnect

Fix: 1. Regularly sync your data with the app to ensure it is saved. Check for a manual sync option in the app settings. 2. If you lose data, che... ⇲

No data sent to app from scale

Fix: 1. Ensure that the scale is turned on and properly connected to the app via Bluetooth. 2. Restart both the scale and the app to refresh the... ⇲
 
Bugs issue

Internal error during logout

Fix: 1. If you encounter an internal error when trying to log out, first try force-closing the app and reopening it. 2. Clear the app's cache by... ⇲

BMI calculation errors

Fix: 1. Double-check the data you have entered into the app, including height and weight, to ensure accuracy. 2. If the app has a feature to reca... ⇲

VitaDock+ is buggy after recent updates

Fix: 1. Restart your iPhone to clear any temporary issues that may have arisen after the update. 2. Check for any additional updates for the app... ⇲
 
Settings issue

Profile settings reset unexpectedly

Fix: 1. Ensure that you are saving your profile settings correctly. After making changes, look for a 'Save' or 'Confirm' button and tap it. 2. Ch... ⇲
 
Installation issue

Difficult to set up

Fix: 1. Follow the setup instructions provided in the app carefully. If you encounter any specific steps that are unclear, refer to the FAQ or he... ⇲
 
Compatibility issue

VitaDock+ does not recognize scale

Fix: 1. Ensure that the scale is powered on and within Bluetooth range. 2. Restart both the scale and the app. Close the app completely and reope... ⇲
 
Permissions issue

Permissions request is excessive

Fix: 1. Review the permissions requested by the app in Settings > Privacy. Disable any permissions that you feel are unnecessary for the app's fu... ⇲
 
UI issue

Graphical issues with weight messages

Fix: 1. Ensure that your app is updated to the latest version, as updates often fix graphical bugs. 2. Restart your iPhone to clear any temporary... ⇲
 
Privacy issue

No option to opt out of data sharing

Fix: 1. Check the app's privacy settings to see if there is an option to limit data sharing. Go to Settings within the app and look for privacy o... ⇲
 
Customization issue

Cannot convert to pounds

Fix: 1. Check the app settings for a unit of measurement option. Look for a settings menu where you can select between metric and imperial units.... ⇲
 
Account issue

Inability to add multiple users

Fix: 1. Check the app settings to see if there is a feature for adding multiple users. This may be located under account settings or user managem... ⇲
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 what users are saying
Good experience
71.4%

Bad experience
24.2%

Neutral
4.3%

~ from our NLP analysis of 161 combined software ratings.

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 Private Data VitaDock+ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location