fix problems on TourGuide [iphone]

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—— Run into issues on TourGuide ? Get help pending when official support gets back to you!

TourGuide by Irvine Company
Info:
company: Irvine Company
: https://www.irvinecompanyapartments.com/free-consultation.html
: www.irvinecompanyapartments.com
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Bugs issue

Inaccurate GPS navigation

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for TourGuide. 2. Ca... ⇲

Keyless entry fails

Fix: 1. Ensure Bluetooth is enabled: Go to Settings > Bluetooth and make sure it’s turned on. 2. Restart the app: Close the TourGuide app and re... ⇲
 
Customization issue

No option for in-person tours

Fix: 1. Check for updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Look for alternative optio... ⇲
 
Support issue

Delayed customer service response

Fix: 1. Use in-app support: Check if the app has a support or help section that may provide quicker answers to common questions. 2. Check FAQs:... ⇲
 
Feedback issue

Inability to submit feedback

Fix: 1. Check for feedback options: Look for a feedback or contact section within the app settings. 2. Use alternative methods: If the app doesn... ⇲
 
Scheduling issue

Multiple appointment scheduling issues

Fix: 1. Double-check your entries: Ensure that all appointment details are entered correctly, including date, time, and location. 2. Restart the... ⇲
 
Compatibility issue

TourGuide not compatible with all devices

Fix: 1. Check device compatibility: Visit the app’s page in the App Store to see the list of compatible devices. 2. Update your device: Ensure y... ⇲
 
Settings issue

Confusing time zone settings

Fix: 1. Check device time settings: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. This will adjust your time... ⇲
 
Security issue

Locked out of complex

Fix: 1. Check your access credentials: Ensure you are using the correct keyless entry method or code. 2. Restart the app: Close and reopen the a... ⇲
 
Updates issue

TourGuide does not update with new tours

Fix: 1. Refresh the app: Close and reopen the app to see if new tours appear. 2. Check for updates: Ensure the app is updated to the latest vers... ⇲
 
Privacy issue

Requires personal data for access

Fix: 1. Review privacy settings: Check the app’s privacy policy to understand why personal data is required. 2. Limit data sharing: Only provide... ⇲
 
UI issue

Difficulty accessing certain features

Fix: 1. Explore the app: Take time to navigate through the app to familiarize yourself with its layout and features. 2. Check for updates: Ensur... ⇲
 
Gameplay issue

Frustrating self-guided tour experience

Fix: 1. Review the tour instructions: Ensure you are following the provided instructions for the self-guided tour. 2. Use a map: If the app’s na... ⇲
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 what users are saying
Good experience
96.6%

Neutral
1.7%

Bad experience
1.7%

~ from our NLP analysis of 5,032 combined software ratings.

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 Private Data TourGuide collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data