fix problems on FitSW [iphone]

​

—— Run into issues on FitSW ? Get help pending when official support gets back to you!

FitSW for Personal Trainers
Info:
company: MacroActive Limited
: https://macroactive.com
: macroactive.com
Chat with our AI-based FitSW Support
   Hello! How can I assist you?  

characters left:
 
Messages issue

Messaging option is confusing for clients

Fix: 1. Create a simple guide or tutorial for your clients explaining how to use the messaging feature. Include screenshots if possible. 2. Enco... ⇲
 
UI issue

FitSW resets to top of workout

Fix: 1. Try to avoid scrolling through the workout list too quickly. Take your time to navigate to prevent the app from resetting. 2. If you are... ⇲
 
Customization issue

Cannot log exact reps for clients

Fix: 1. Check if there is a specific setting in the app that allows you to customize the logging of reps. Look for options in the workout setting... ⇲

Cardio movements not allowed in supersets

Fix: 1. Check if there are any settings in the app that allow you to customize supersets. Look for options to add cardio movements. 2. If the ap... ⇲

Cannot change client gender in app

Fix: 1. Check if there is a specific setting in the client profile that allows you to edit gender. Look for an 'Edit' option in the client detail... ⇲
 
Updates issue

Clients cannot update their progress

Fix: 1. Ensure that clients have the latest version of the app installed. Ask them to check for updates in the App Store. 2. Walk clients throug... ⇲
 
Bugs issue

FitSW deletes or changes inputted weights

Fix: 1. After entering weights, ensure you save the changes before navigating away from the screen. Look for a 'Save' button or similar option.... ⇲

Random date input for workouts

Fix: 1. Check your device's date and time settings. Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. 2. When en... ⇲

Timer only records rest time

Fix: 1. Check the timer settings within the app to see if there is an option to switch between workout and rest timing. 2. If the app does not s... ⇲

Workout history not visible in workouts

Fix: 1. Check if there is a filter or setting in the app that hides workout history. Look for options in the workout section. 2. Ensure that you... ⇲

Issues with exercise population in client schedules

Fix: 1. Check if there are any filters or settings in the app that limit the exercises shown in client schedules. Adjust these settings as needed... ⇲
 
Freezing issue

FitSW freezes on login screen

Fix: 1. Force close the app and restart it. Double-tap the Home button (or swipe up from the bottom on iPhone X and later) and swipe up on FitSW... ⇲
 
Loading issue

Workouts disappear and need to reload

Fix: 1. Ensure that you are connected to the internet when accessing workouts, as they may need to sync with the server. 2. Regularly save your... ⇲
 
Crashes issue

Frequent crashes when planning workouts

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Close other apps running in... ⇲
 
Registration issue

No option to create an account in app

Fix: 1. Check if there is an option to sign up or create an account on the FitSW website instead of the app. 2. If you are using a trial version... ⇲
 
Notifications issue

No push notifications for updates

Fix: 1. Check your iPhone's notification settings for the FitSW app. Go to Settings > Notifications > FitSW and ensure that notifications are ena... ⇲
 
Video issue

Videos open separately instead of being embedded

Fix: 1. Check if there are any settings in the app that allow you to embed videos instead of opening them separately. Look for options in the vid... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.4%

Neutral
3.0%

Bad experience
2.6%

~ from our NLP analysis of 1,745 combined software ratings.

 Switch to these Alternatives:
TrueCoach Connect
Everfit for Coach
NASM EDGE - Personal Trainers
FitBudd Client
GAIN for Trainers
Virtuagym Coach
WeStrive
The Training Notebook
Superset App
TrueCoach

 Private Data FitSW collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Diagnostics

  Cost of Subscriptions
  1. Trainer 15 Client Subscription: $29.99 Manage up to 15 clients in the FitSW app
  2. Trainer 5 Client Subscription: $19.99 Manage up to 5 clients in the FitSW app
  3. Trainer 30 Client Subscription: $49.99 Manage up to 30 clients in the FitSW app
  4. Trainer 60 Client Subscription: $79.99 Manage up to 60 clients in the FitSW app
  5. Trainer 120 Client Subscriptio: $119.99 Manage up to 120 clients in the FitSW app