fix problems on StarHub Prepaid App [iphone]

​

—— Run into issues on StarHub Prepaid App? Get help pending when official support gets back to you!

StarHub Prepaid App
Info:
company: StarHub Ltd
: http://starhub.com/prepaid
Chat with our AI-based StarHub Prepaid App Support
   Hello! How can I assist you?  

characters left:
 
Freezing issue

StarHub Prepaid App freezes during use

Fix: Clear the app's cache if the option is available in the app settings. This can help improve performance and reduce freezing issues. OR Re... ⇲
 
Updates issue

Mandatory updates every two weeks

Fix: Check if you have automatic updates enabled for the app. Go to the App Store, tap on your profile picture, and scroll to the 'Available Upda... ⇲

Unable to check balance without updates

Fix: If you are unable to check your balance, try accessing the StarHub website through a browser as a temporary workaround to check your balance... ⇲
 
Crashes issue

StarHub Prepaid App crashes after updates

Fix: After an update, try restarting your iPhone to clear any temporary files that may be causing the app to crash. OR If the app continues to... ⇲
 
Network issue

Data not functional outside of Singapore

Fix: Check your data roaming settings. Go to Settings > Cellular > Cellular Data Options and ensure that 'Data Roaming' is turned on when you are... ⇲

Network not available error

Fix: Toggle Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait a few seconds, then turn it off to reset your network connec... ⇲

Voice calls often fail

Fix: Check your network signal strength. If the signal is weak, try moving to a different location to see if the call quality improves. OR Res... ⇲
 
Registration issue

Infinite OTP verification trap

Fix: Ensure that your phone number is correctly registered with the app. Go to the app settings and verify your phone number is accurate. OR T... ⇲
 
Payments issue

Payment button unresponsive

Fix: Check for any pending app updates and install them. Sometimes, bugs in the app can cause buttons to become unresponsive. OR Try clearing... ⇲

Inability to top up via app or website

Fix: Ensure that your payment method is valid and has sufficient funds. Check your credit card or payment app settings to confirm. OR Try usin... ⇲
 
Account issue

Credit balance disappears unexpectedly

Fix: Check your transaction history within the app to see if there are any recent charges that you may have overlooked. OR If you notice discr... ⇲

Data plan expires without usage

Fix: Set reminders for your data plan expiration date to ensure you use your data before it expires. You can use your phone's calendar app for th... ⇲
 
Support issue

Customer service is unresponsive

Fix: Try reaching out to customer service through different channels such as social media or their official website, as response times may vary b... ⇲
 
Messages issue

Cannot attach pictures to iMessage

Fix: Ensure that you have a stable internet connection, as iMessage requires data to send pictures. Check your Wi-Fi or cellular data settings.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
72.7%

Good experience
22.7%

Neutral
4.5%

~ from our NLP analysis of 22 combined software ratings.

 Switch to these Alternatives:
My SIMBA
Singtel Prepaid hi!App
SP: Rethink Green
SingPost Mobile
My Singtel app
Circles.Life Singapore
RedeemSG Merchant
MyRepublic
SF INTERNATIONAL
My TPG

 Private Data StarHub Prepaid App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Usage Data
    • Diagnostics