—— Run into issues on CDPHP Cycle? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that you are following the correct procedure to unlock the bike. Double-check that you are using the app to unlock the bike and that... ⇲
Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > CDPHP Cycle. Tap on the app and select 'Offload App' t... ⇲
Fix: Check the app's settings to ensure that location services are enabled. Go to Settings > Privacy > Location Services and make sure that CDPHP... ⇲
Fix: Refresh the app by pulling down on the screen to update the bike availability. This can help if the app is showing outdated information. O... ⇲
Fix: Manually check for updates in the App Store. Open the App Store, tap on your profile icon at the top right, and scroll down to see if CDPHP... ⇲
Fix: Check your App Store settings to ensure automatic updates are enabled. Go to Settings > App Store and toggle on 'App Updates' under Automati... ⇲
Fix: Ensure you are following the correct locking procedure as outlined in the app or user manual. Sometimes, the bike may not lock if it is not... ⇲
Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection. If you are in an area with poor connectivity, tr... ⇲
Fix: Review the parking charges in the app's transaction history to understand the fees. If the charges seem unclear, check the app's FAQ or help... ⇲
Fix: Check the app settings to see if there is an option to display ride statistics. Sometimes, this feature may be hidden in the settings menu.... ⇲