fix problems on My Energy Account [iphone]

—— Run into issues on My Energy Account? Get help pending when official support gets back to you!

My Energy Account

Info:

company: Flint Electric Membership Corporation

: http://www.flintenergies.com/usingOurMobileApps.aspx

Chat with our AI-based My Energy Account Support

🛠️ Common My Energy Account Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My Energy Account does not send alerts

Fix: Check the app's notification settings: Go to your iPhone's Settings > Notifications > My Energy Account. Ensure that 'Allow Notifications' i... ⇲

Incompatible version error after update

Fix: Check for app updates: Go to the App Store, tap on your profile icon at the top right, and scroll down to see if My Energy Account has an up... ⇲

Payments issue

Cannot process debit card payments

Fix: Check card details: Ensure that the debit card information entered in the app is correct, including the card number, expiration date, and CV... ⇲

Inconsistent payment processing

Fix: Check payment method: Ensure that the payment method you are using is valid and has not expired. Update your payment information if necessar... ⇲

Crashes issue

My Energy Account crashes when checking billing history

Fix: Clear app cache: Go to the iPhone Settings > My Energy Account and look for an option to clear cache or data. This can help resolve issues r... ⇲

Loading issue

My Energy Account fails to load after update

Fix: Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on newer iPhones) to view open apps. Swipe up o... ⇲

User account login issues

Fix: Reset your password: If you are having trouble logging in, try resetting your password through the app or the website. Look for a 'Forgot Pa... ⇲

Compatibility issue

My Energy Account does not support Retina display

Fix: Adjust display settings: Go to Settings > Display & Brightness on your iPhone and try changing the display settings to see if it improves th... ⇲

Incompatibility with newer iPhone models

Fix: Check for app updates: Ensure that you have the latest version of the app, as updates may include compatibility fixes for newer iPhone model... ⇲

UI issue

My Energy Account looks outdated

Fix: Check for app updates: Regularly check the App Store for updates to ensure you have the latest version of the app, which may include design... ⇲

Graph usage view is not user-friendly

Fix: Explore app settings: Check if there are any settings within the app that allow you to customize the graph view or change the display option... ⇲

Customization issue

No printer-friendly receipt option

Fix: Take a screenshot: If you need a receipt, take a screenshot of the receipt displayed in the app by pressing the side button and volume up bu... ⇲

Network issue

Communication errors

Fix: Check your internet connection: Ensure that your device is connected to a stable internet connection, as communication errors can often be c... ⇲

Updates issue

Requires constant updates that do not resolve issues

Fix: Check for known issues: Look for any known issues or FAQs on the app's support page or community forums that may address the problems you ar... ⇲

Freezing issue