fix problems on Message From Santa! [iphone]

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—— Run into issues on Message From Santa!? Get help pending when official support gets back to you!

Message from Santa!
Info:
company: First Class Media B.V.
: https://callfromsanta-en.zendesk.com/hc/en-us/categories/201691345-Support-English
: www.messagefromsanta.com
Chat with our AI-based Message from Santa! Support
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Payments issue

Need to pay for personalization

Fix: 1. Look for promotional offers: Check the app for any seasonal promotions or discounts that may allow you to access personalization features... ⇲
 
Messages issue

Text feature responses are not meaningful

Fix: 1. Rephrase your questions: Try to ask more specific or detailed questions to see if the responses improve. For example, instead of asking '... ⇲
 
Customization issue

Limited customization options

Fix: 1. Explore all settings: Go through the app's settings thoroughly to ensure you are utilizing all available customization options. Sometimes... ⇲
 
Ads issue

Too many ads

Fix: 1. Check for an ad-free version: Look in the app settings to see if there is an option to purchase an ad-free experience, which can enhance... ⇲
 
Performance issue

Message from Santa! causes phone performance issues

Fix: 1. Restart your iPhone: A simple restart can often resolve performance issues. Hold down the power button and slide to power off, then turn... ⇲
 
Audio issue

Calls are too short

Fix: 1. Prepare specific questions: Before making a call, write down specific questions or topics you want to discuss to maximize the time you ha... ⇲

Voice recording cannot be paused

Fix: 1. Plan your recording: Before starting, think about what you want to say to minimize the need for pausing. You can also practice your messa... ⇲
 
Video issue

Lack of new content in videos

Fix: 1. Check for updates: Regularly check the app store for updates to the app, as new content may be added in newer versions. OR 2. Engage w... ⇲
 
Bugs issue

Inconsistent responses from Santa

Fix: 1. Use consistent phrasing: Try to use the same wording for your questions to see if that leads to more consistent responses. OR 2. Test... ⇲
 
Camera issue

Picture of Santa looks fake

Fix: 1. Adjust your expectations: Understand that the app may use stylized graphics rather than realistic images. Focus on the experience rather... ⇲
 
Account issue

Age verification for multiple calls is inconvenient

Fix: 1. Keep a record: Write down the age verification details in a secure place to make it easier for future calls. OR 2. Use a family accoun... ⇲
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 what users are saying
Good experience
96.2%

Neutral
2.0%

Bad experience
1.8%

~ from our NLP analysis of 113,768 combined software ratings.

 Switch to these Alternatives:
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Personalized Call from Santa
Santa Call & Text Message!
Santa Claus Video Call®
Santa Tracker - Track Santa
Video Call from Killer Clown
Elf Cam - Santa's elf tracker

 Private Data Message from Santa! collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Legacy Premium Yearly: $2.99 Personalization options enabled
  2. Unlock All Features & Remove Ads: $1.99 Full version, no ads
  3. Premium+ Monthly: $2.99 Unlock all Premium features and videos
  4. Premium+ Monthly: $1.49 Unlock all Premium features and videos
  5. Personalized video from Santa: $14.99 A magical video for your loved ones
  6. Premium+ Yearly: $9.99 Unlock all Premium features and videos
  7. Premium+ Yearly: $4.99 Unlock all Premium features and videos
  8. Personalized video from Santa: $19.99 Create a magical video for your loved ones!
  9. Personalized video from Santa: $6.99 A magical video for your loved ones
  10. Premium+ Yearly: $4.99 Unlock all Premium features and videos