fix problems on Amazon Astro [iphone]

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—— Run into issues on Amazon Astro? Get help pending when official support gets back to you!

Amazon Astro
Info:
company: AMZN Mobile LLC
: http://www.amazon.com/support
: amazon.com
Chat with our AI-based Amazon Astro Support
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Updates issue

Needs force quit when updating map

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi network. A weak connection can cause the app to hang during up... ⇲
 
Bugs issue

Errors when maneuvering robot

Fix: 1. Recalibrate the robot: Follow the instructions in the app to recalibrate Astro. This can help resolve navigation errors. OR 2. Check f... ⇲

Astro gets stranded

Fix: 1. Recalibrate the robot: Use the app to recalibrate Astro, which can help it navigate better and avoid getting stranded. OR 2. Clear the... ⇲

Astro does not respond when called

Fix: 1. Check volume settings: Ensure that the volume on your iPhone is turned up and that the app is not muted. OR 2. Reboot Astro: Unplug As... ⇲

Astro does not move or update

Fix: 1. Check battery level: Ensure that Astro is charged. If the battery is low, it may not function properly. OR 2. Restart Astro: Unplug As... ⇲
 
Video issue

Poor video quality

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for video streaming. If the speed is low, consid... ⇲

Live streaming does not work

Fix: 1. Ensure the app is updated: Go to the App Store and check for updates for the Amazon Astro app. OR 2. Restart your Wi-Fi router: Someti... ⇲
 
Audio issue

Voice feature broken

Fix: 1. Check microphone permissions: Go to Settings > Privacy > Microphone and ensure the Amazon Astro app has permission to access the micropho... ⇲
 
Network issue

Cannot connect to remote view

Fix: 1. Check your internet connection: Ensure both your iPhone and Astro are connected to the internet. A weak connection can prevent remote acc... ⇲
 
Settings issue

Away mode fails frequently

Fix: 1. Check settings: Ensure that Away mode is properly configured in the app settings. Sometimes, settings may revert after an update. OR 2... ⇲

Home Monitoring toggle issues

Fix: 1. Check app permissions: Go to Settings > Privacy and ensure the app has the necessary permissions to access your camera and microphone.... ⇲
 
UI issue

Amazon Astro instructions are incorrect

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may correct any inaccuracies in the instructions. OR 2. R... ⇲
 
Customization issue

Difficult to add profiles

Fix: 1. Follow the correct steps: Ensure you are following the exact steps in the app to add profiles. Sometimes, missing a step can cause issues... ⇲
 
Compatibility issue

Live view functionality not compatible with iPhone 12

Fix: 1. Update the app: Ensure you have the latest version of the Amazon Astro app, as compatibility issues may be resolved in updates. OR 2.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
58.1%

Bad experience
30.6%

Neutral
11.3%

~ from our NLP analysis of 62 combined software ratings.

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 Private Data Amazon Astro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Other Data