fix problems on GoShare [iphone]

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—— Run into issues on GoShare? Get help pending when official support gets back to you!

GoShare: Deliver, Move, LTL
Info:
company: GoShare Inc.
: https://goshare.co/customer-faq
: goshare.co
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Network issue

Poor communication between dispatchers and drivers

Fix: 1. Use the in-app messaging feature to communicate directly with your driver for real-time updates. 2. If you notice communication issues,... ⇲
 
Bugs issue

Drivers unfamiliar with furniture handling

Fix: 1. When booking, specify that you need a driver experienced in handling furniture. Use the notes section to detail your requirements. 2. If... ⇲

Inconsistent driver availability

Fix: 1. Check the app during peak hours to see if driver availability changes. Try booking during off-peak times for better chances of finding a... ⇲

High service costs compared to alternatives

Fix: 1. Compare the service details and features of GoShare with other services to ensure you are getting the best value. 2. Look for promotiona... ⇲

Lack of professional movers

Fix: 1. When booking, select the option for professional movers if available, and specify this in the notes. 2. Research and read reviews of dri... ⇲

Delayed arrival times

Fix: 1. Monitor the driver's location through the app's tracking feature to get real-time updates on their arrival. 2. If delays occur, communic... ⇲

Inaccurate cost estimates

Fix: 1. Double-check the items you entered for the estimate to ensure accuracy. 2. Use the app's cost estimator tool, if available, to get a mor... ⇲

No tools provided by drivers

Fix: 1. When booking, specify in the notes that you require tools for the move. 2. Prepare your own tools (e.g., moving blankets, dollies) and i... ⇲

Drivers not following proper moving protocols

Fix: 1. Clearly communicate your expectations and any specific protocols you want followed before the move. 2. Provide a checklist of items and... ⇲

Inadequate tracking of drivers

Fix: 1. Ensure location services are enabled for the GoShare app in your iPhone settings. Go to Settings > Privacy > Location Services and make s... ⇲

Multiple trips required due to truck size

Fix: 1. When booking, accurately list all items to ensure the correct truck size is recommended. 2. If you anticipate needing a larger truck, ma... ⇲

Damaged items during transport

Fix: 1. Before the move, ensure all items are properly packed and secured. Use bubble wrap or blankets for fragile items. 2. Communicate any spe... ⇲

Inaccurate delivery times

Fix: 1. When booking, provide as much detail as possible about your location and any potential obstacles that may affect delivery time. 2. Use t... ⇲

Drivers not following instructions

Fix: 1. Clearly communicate your instructions to the driver through the app's messaging feature before the move. 2. Provide a written list of in... ⇲
 
UI issue

Difficulty in correcting input errors

Fix: 1. Review your input before finalizing the booking to catch any errors. 2. If you notice an error after booking, use the app's edit feature... ⇲

Confusing app interface

Fix: 1. Take a moment to explore the app's features and layout. Familiarize yourself with the main sections to improve navigation. 2. Refer to a... ⇲
 
Support issue

Limited customer support access

Fix: 1. Use the in-app help section to find answers to common questions or issues. 2. Check the app's FAQ section for guidance on specific probl... ⇲

Unresponsive customer service

Fix: 1. Use the in-app messaging feature to submit your inquiries, as this may yield a quicker response. 2. Check the app's FAQ section for comm... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
3.8%

Neutral
1.2%

~ from our NLP analysis of 11,677 combined software ratings.

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 Private Data GoShare collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location