fix problems on MyBRD [iphone]

—— Run into issues on MyBRD ? Get help pending when official support gets back to you!

MyBRD Mobile

Info:

company: BRD Groupe Societe Generale S.A.

: http://www.brd.ro

Chat with our AI-based MyBRD Support

🛠️ Common MyBRD Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MyBRD not compatible with iOS 14

Fix: Check for app updates in the App Store. Open the App Store, tap on your profile icon at the top right, and scroll down to see if MyBRD Mobil... ⇲

Cannot block lost or stolen card in app

Fix: As a workaround, you can call the customer service number provided by your bank to block your card. Make sure to have your account informati... ⇲

Crashes issue

MyBRD crashes after iOS update

Fix: Try restarting your iPhone. Press and hold the power button until you see the 'slide to power off' option, then slide to turn off. After the... ⇲

MyBRD closes immediately after opening

Fix: Restart your iPhone to clear any temporary issues that may be causing the app to crash. After restarting, try opening the app again. OR I... ⇲

Account issue

Unable to access bank statements

Fix: Check if there are any settings within the app that need to be adjusted to access bank statements. Look for a 'Statements' or 'Documents' se... ⇲

Updates issue

No option for multiple updates per year

Fix: If the app does not support multiple updates, consider keeping a manual record of your updates. You can create a spreadsheet or document to... ⇲

UI issue

Outdated app design

Fix: While you cannot change the app design, you can provide feedback through the app's feedback option if available. In the meantime, familiariz... ⇲

Notifications issue

Lack of push notifications on iOS

Fix: Check your notification settings for the app. Go to Settings > Notifications > MyBRD Mobile and ensure that 'Allow Notifications' is turned... ⇲

Inconsistent notification functionality between platforms

Fix: Check the notification settings on both platforms (iOS and any other platform you are using). Ensure that notifications are enabled and conf... ⇲

Payments issue

No Apple Pay support

Fix: If Apple Pay is not supported, consider using alternative payment methods available within the app. Check if the app allows for linking to o... ⇲

Inability to withdraw cash using mobile

Fix: Check if your bank offers a feature for mobile cash withdrawals. If not, you will need to use your physical card at an ATM or bank branch to... ⇲

Messages issue

Persistent setup message on app launch

Fix: Try resetting the app settings. Go to the app settings and look for an option to reset or clear setup data. This may help eliminate the pers... ⇲

Network issue

Server errors

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. If the connection is weak, try switching net... ⇲

Security issue

No security features

Fix: Check the app settings for any available security options, such as enabling two-factor authentication or setting up a passcode for app acces... ⇲