fix problems on Promly [iphone]

—— Run into issues on Promly ? Get help pending when official support gets back to you!

Promly for High School

Info:

company: PROMLY SUPPORT INC.

: https://www.promly.org/contact

: www.promly.org

Chat with our AI-based Promly Support

🛠️ Common Promly Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Promly freezes while watching stream

Fix: 1. Close other apps: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view all o... ⇲

slow loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Promly, and select 'Offload App'. This will remove the app but keep its... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Ensure you are using the latest version of Promly by checking for updates in the App Store. Developers often release upda... ⇲

Loading issue

limited offline functionality

Fix: 1. Download content for offline use: If Promly allows you to download specific content for offline viewing, make sure to do so when you have... ⇲

Support issue

poor customer support

Fix: 1. Utilize in-app help resources: Check if Promly has a help or FAQ section within the app that can provide answers to common issues. 2. Sea... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Promly and ensure that notifications are enabled. Adjust the settings to al... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's layout and features. Look for a tutorial or help section that may... ⇲

Customization issue

lack of customization options

Fix: 1. Explore settings: Check the app settings thoroughly to see if there are any hidden customization options that you may have missed. 2. Use... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background app refresh: Go to Settings > General > Background App Refresh and turn it off for Promly to reduce battery usage. 2. Lo... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check system requirements: Ensure your device meets the minimum requirements for running Promly. If your device is outdated, consider upg... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.5%

Bad experience

9.5%

Neutral

0.0%

~ from our NLP analysis of 21 combined software ratings.

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Private Data Promly collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Sensitive Info
- Diagnostics