fix problems on SMCU [iphone]

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—— Run into issues on SMCU ? Get help pending when official support gets back to you!

SMCU Mobile Banking
Info:
company: St. Mary's Credit Union
: https://www.stmaryscu.org/about-us/contact-us.html
: www.stmaryscu.org
Chat with our AI-based SMCU Support
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Slow issue

Slow loading times

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading times improve. If using Wi-Fi, tr... ⇲
 
UI issue

Complicated interface

Fix: Take some time to explore the app's features and layout. Familiarize yourself with the navigation by using the help or tutorial sections if... ⇲

Outdated design

Fix: While you cannot change the app's design, you can provide feedback through the app's feedback feature if available. This can help the develo... ⇲
 
Compatibility issue

Lacks Face ID support

Fix: Check if the app has been updated to include Face ID support. Go to the App Store and see if there is an update available for SMCU Mobile Ba... ⇲
 
Network issue

Error messages about internet connection

Fix: Verify your internet connection by trying to load a webpage or another app that requires internet access. If there are issues, reset your ne... ⇲
 
Payments issue

Inability to pay bills or transfer money

Fix: Ensure that you have linked your bank account correctly within the app. Go to the settings or account section of the app to verify your acco... ⇲
 
Updates issue

Bugs after updates

Fix: If you notice bugs after an update, try restarting your iPhone. This can help clear temporary glitches that may have occurred during the upd... ⇲

Requires frequent updates

Fix: Enable automatic updates for the app by going to Settings > App Store > App Updates. This way, you won't have to manually check for updates.... ⇲
 
Login issue

Difficult login process

Fix: Make sure you are using the correct login credentials. If you have trouble remembering them, consider using a password manager to store your... ⇲
 
Notifications issue

Clunky alert setup

Fix: Go to the app's settings and review the notification preferences. Adjust them to ensure you are only receiving the alerts that are most impo... ⇲
 
Bugs issue

Inconsistent functionality

Fix: Document any specific instances of inconsistent functionality and try to identify patterns (e.g., does it happen on Wi-Fi vs. cellular?). Th... ⇲
 
Camera issue

Cannot deposit checks remotely

Fix: Check if the app has a feature for mobile check deposits. If it does, ensure you are following the correct procedure for taking photos of th... ⇲
 
Freezing issue

Unresponsive app

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it respon... ⇲
 
Support issue

Poor customer service

Fix: Utilize any available in-app support features, such as FAQs or chat support, to find answers to common questions without needing to contact... ⇲
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 what users are saying
Good experience
97.3%

Neutral
1.6%

Bad experience
1.2%

~ from our NLP analysis of 1,722 combined software ratings.

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 Private Data SMCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics