fix problems on Neighbor [iphone]

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—— Run into issues on Neighbor? Get help pending when official support gets back to you!

Neighbor
Info:
company: Neighbor Storage, Inc.
: https://www.neighbor.com/faqs
: www.neighbor.com
Chat with our AI-based Neighbor Support
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Security issue

Hosts not vetted

Fix: Before engaging with a host, check their reviews and ratings thoroughly. Look for patterns in feedback that may indicate reliability or issu... ⇲

Inadequate safety measures

Fix: Research safety features within the app and utilize them, such as user reviews and ratings, to make informed decisions. OR Consider meeti... ⇲
 
Payments issue

High hidden fees

Fix: Review the app's pricing structure in detail before making a booking. Look for any sections that outline fees to avoid surprises later. OR... ⇲

Delayed payment processing

Fix: Check your payment method settings in the app to ensure they are correctly configured. Sometimes, payment delays can be due to incorrect inf... ⇲

No prorated refunds

Fix: Review the app's refund policy before making a booking to understand your rights regarding cancellations and refunds. OR Consider purchas... ⇲
 
Pricing issue

Inconsistent pricing changes

Fix: Take screenshots of pricing at the time of booking to have a record of what you agreed to. This can help if you need to dispute a charge lat... ⇲
 
Uploads issue

Glitches in photo upload

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs and glitches. Check the App Store for any available updates... ⇲
 
Support issue

Intrusive customer service

Fix: Adjust your notification settings within the app to limit the frequency of customer service messages or alerts. OR Provide feedback throu... ⇲

Lack of proper communication

Fix: Utilize the app's messaging feature to communicate directly with hosts or customer service for clarity on issues. OR Keep a log of all co... ⇲

No phone support

Fix: Use the app's chat or email support features as alternatives to phone support. These methods can often provide a written record of your inqu... ⇲

Slow response to issues

Fix: Document your issue clearly and concisely when reaching out for support, as this can help expedite the response time. OR Follow up on you... ⇲

Insurance claims not honored

Fix: Keep all documentation related to your insurance claim, including receipts and correspondence, to support your case if needed. OR Review... ⇲
 
Account issue

Difficulties in account verification

Fix: Ensure that all information you provide during the verification process is accurate and matches your identification documents. OR If veri... ⇲
 
Network issue

Limited user base in some areas

Fix: Expand your search radius within the app to see if there are options available slightly further away. OR Consider using alternative platf... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.9%

Bad experience
4.7%

Neutral
2.4%

~ from our NLP analysis of 7,627 combined software ratings.

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 Private Data Neighbor collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics