fix problems on LinktGO [iphone]

—— Run into issues on LinktGO? Get help pending when official support gets back to you!

LinktGO

Info:

company: Transurban Limited

: https://www.linktgo.com.au/support/contact-us

: www.linktgo.com

Chat with our AI-based LinktGO Support

🛠️ Common LinktGO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Misses some trips

Fix: Ensure that location services are enabled for the LinktGO app. Go to Settings > Privacy > Location Services, and make sure LinktGO is set to... ⇲

Sends late payment notifications without trip notifications

Fix: Review your trip history in the app to ensure that all trips are being logged. If you notice discrepancies, try logging out of the app and l... ⇲

Installation issue

Requires app reinstallation for SMS acknowledgment

Fix: Instead of reinstalling the app, try clearing the app's cache. Go to Settings > General > iPhone Storage, find LinktGO, and select 'Offload... ⇲

Compatibility issue

No support for overseas users without local SIM

Fix: If you are traveling overseas, consider using a local SIM card that supports data services. This will allow you to use the app without issue... ⇲

Account issue

Difficult to disassociate vehicle

Fix: To disassociate a vehicle, go to the 'Vehicles' section in the app, select the vehicle you want to remove, and look for an option to delete... ⇲

Support issue

Lack of customer service contact options

Fix: Check the app for a 'Help' or 'Support' section. Many apps have FAQs or troubleshooting guides that can assist you without needing direct co... ⇲

Payments issue

Charges for overdue tolls not incurred

Fix: Review your trip history to verify the charges. If you believe there is an error, take screenshots of your trip history and charges for your... ⇲

UI issue

LinktGO can be unfriendly for occasional users

Fix: Familiarize yourself with the app's features by exploring the tutorial or help section. This can help you understand how to navigate the app... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.5%

Bad experience

4.5%

Neutral

0.0%

~ from our NLP analysis of 67 combined software ratings.

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Private Data LinktGO collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics