fix problems on Smg360 [iphone]

​

—— Run into issues on Smg360? Get help pending when official support gets back to you!

smg360
Info:
company: Service Management Group, Inc. SMG
: http://www.smg.com
: www.smg.com
Chat with our AI-based smg360 Support
   Hello! How can I assist you?  

characters left:
 
Slow issue

Slow loading times

Fix: 1. Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you need to free up space. 2. Cl... ⇲
 
UI issue

No arrow navigation between responses

Fix: 1. Familiarize yourself with the app's interface. Sometimes, navigation options may not be immediately obvious. Look for swipe gestures or b... ⇲

Layout is cluttered and confusing

Fix: 1. Explore the app's settings to see if there are options to customize the layout or hide certain features. 2. Take time to familiarize your... ⇲

smg360 icon is visually unappealing

Fix: 1. Change the app icon on your home screen by long-pressing the icon and selecting 'Edit Home Screen' to move it to a different location. 2.... ⇲
 
Bugs issue

Unread comments persist after being marked

Fix: 1. Try refreshing the comments section by pulling down on the screen to reload the content. 2. Log out of the app and log back in to reset t... ⇲

Sentiment analysis shows incorrect results

Fix: 1. Double-check the comments being analyzed to ensure they are clear and unambiguous. 2. If possible, provide feedback on the sentiment anal... ⇲
 
Syncing issue

Counter discrepancies between app and website

Fix: 1. Ensure both the app and website are updated to the latest versions. 2. Log out of both the app and website, then log back in to refresh t... ⇲
 
Notifications issue

No notifications for new surveys

Fix: 1. Check your notification settings for the app. Go to Settings > Notifications > SMG360 and ensure that notifications are enabled. 2. Make... ⇲
 
Glitches issue

Glitches when viewing comments

Fix: 1. Restart the app to see if the glitches persist. 2. Ensure your app is updated to the latest version, as updates often fix bugs. OR 3.... ⇲
 
Compatibility issue

Inability to access full site from app

Fix: 1. Use the mobile browser on your iPhone to access the full site instead of the app. 2. Check if there are any settings in the app that allo... ⇲

smg360 not optimized for iPhone X

Fix: 1. Check for app updates that may include optimizations for newer devices. 2. Adjust your iPhone display settings by going to Settings > Dis... ⇲

Issues with IOS 18 compatibility

Fix: 1. Ensure that the app is updated to the latest version, as developers often release updates to address compatibility issues. 2. Restart you... ⇲
 
Crashes issue

smg360 crashes frequently

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Close other apps running in... ⇲
 
Customization issue

No filtering options for read/unread comments

Fix: 1. Check the app settings to see if there are any filtering options available. 2. Use the search function to find specific comments instead... ⇲
 
Updates issue

Inconsistent comment updates

Fix: 1. Refresh the comments section regularly by pulling down on the screen. 2. Log out and log back in to ensure you are viewing the most curre... ⇲

Old version was faster and more accessible

Fix: 1. If you have the option, consider reverting to the previous version of the app if it is still available in your app store. 2. Clear the ap... ⇲

Delayed report updates

Fix: 1. Refresh the reports section by pulling down on the screen. 2. Log out and log back in to ensure you are viewing the most current reports.... ⇲
 
Login issue

Frequent logouts from the system

Fix: 1. Ensure that you are using the latest version of the app, as updates may fix login issues. 2. Check your internet connection to ensure it... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
72.9%

Bad experience
22.6%

Neutral
4.6%

~ from our NLP analysis of 483 combined software ratings.

 Switch to these Alternatives:
MyQSRSoft
Altametrics DAR
QSR Inventory
Zenput
NCR Voyix Pulse
Altametrics Clock
Envysion
HME Now
McHire
atmcd

 Private Data smg360 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location